IT Program Manager – eCommerce & Order Experience

Bio-Techne•Minneapolis, MN

13d

About The Position

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience. This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces , channel partner platforms, and customer purchasing ecosystems. The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry.

Requirements

Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience.
Proven experience managing B2B commerce ecosystems, including punchout and distributor channels
Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios
Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)
Demonstrated ability to lead cross-functional programs in complex environments
Strong analytical, problem-solving, and communication skills

Nice To Haves

Experience in life sciences, biotech, or regulated industries
Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems
Experience with global commerce considerations (VAT, multi-entity, regional differences)
Understanding of search, product data, and catalog management in a scientific product context
Strategic thinking with strong execution discipline
Ability to translate between business needs and technical solutions
Customer-centric mindset with a focus on reducing friction
Strong stakeholder management and influence at all levels
Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy
Data-driven decision making

Responsibilities

Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels
Lead initiatives to enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels
Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals
Partner with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to prioritize initiatives using value, risk, and customer impact frameworks
Collaborate with Channel Management, which defines and drives the strategy for the use of eMarketplaces and similar partner platforms (including those that house product data and/or support punchout integrations within customer purchasing workflows), to ensure platform execution aligns with channel intent and customer buying behaviors
Establish clear program governance, reporting, and communication cadence
Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation
Identify and resolve friction points across the Find , Decide , Buy journey
Partner with channel management to ensure accurate , complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience
Ensure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows
Partner with IT, ERP, and external vendors to ensure seamless integration across: eCommerce platform (e.g., Drupal Commerce or similar) ERP systems (e.g., D365, AX) CRM (e.g., Salesforce)
Support integrations that enable participation in eMarketplaces , customer procurement systems, and third-party platforms, in alignment with Channel Management strategy
Translate business needs into clear technical requirements and scalable solutions
Ensure solutions are designed for performance, reliability, and global scalability
Lead cross-functional teams (IT, Channel Mgmt , Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope
Drive structured program execution including milestones, risks, dependencies, and release planning
Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases
Ensure strong change management and stakeholder alignment
Define and track key metrics
Use data and customer insights to continuously optimize the experience
Identify and implement opportunities for automation and operational efficiency
Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout-enabled channels and identify opportunities for refinement

Benefits

competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
401k plans
employee stock purchase plan (ESPP)
Health Saving Account (HSA)
Flexible Spending Account (FSA)
Dependent Care FSA
mentorship
promotional opportunities
training and development
tuition reimbursement
internship programs
employee resource groups
volunteer paid time off
employee events
charity drives
accrued leave policy
paid holidays
paid time off
paid parental leave