IT Program Assistant

Ravinia Festival Association•Highland Park, IL

1d•Hybrid

About The Position

Ravinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago. Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.

Requirements

Able to manage tasks efficiently while adhering to organizational procedures and standards
Customer service skills
Research and problem-solving
Lift, arrange, and connect computers, monitors, and peripherals
Ability to collaborate and work on a small team
Perform tasks independently across a physical campus environment
Comfortable supporting remote users
High school diploma or equivalent
Experience with Windows and/or Apple computer hardware and software
Experience using web-based applications
Prior work experience
Valid driver’s license

Nice To Haves

Some experience with help desk ticketing systems
Some experience with Windows Active Directory

Responsibilities

Serve as a member of the Ravinia IT support staff
Provide first responses to employees relative to software and hardware issues
Optimize desktop computers as instructed by system administrators
Assist in the deployment of new computer equipment
Organize and document spare computer hardware inventory
Document technical issues
Research and compile reports
Pick up IT mail and small packages
Handle audio/visual and printer support for Ravinia staff
Assist IT team on small projects and tasks as needed
Provide occasional on-premise technical support for off site education programs in Chicago, as scheduled