IT Professional III
About The Position
This position provides multidisciplinary information technology (IT) services to support complex IT functionality according to various program's academic goals and objectives. This position emphasizes supporting users of computer and audio-visual equipment at the UWSP-Marshfield campus. Duties include troubleshooting equipment when it malfunctions, upgrading and installing new equipment and training users on how to operate hardware and software. Primary objectives are keeping classroom equipment operational so there are minimal interruptions to instruction. Secondary objectives providing classroom support services (e.g., proctoring exams/quizzes) and providing IT support to faculty and staff at the UWSP-Marshfield campus. The position will require occasional flexible hours that may include limited evenings, weekends, and/or on-call hours. Limited travel between UWSP campuses and alternative sites may occasionally be required. The ability to work independently while providing excellent customer services in a fast-paced academic environment is a requirement. Full position description is available upon request.
Requirements
- Associate degree in a computer-related field or 5 years of full-time employment in a computer support position.
- 2-4 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
- Familiarity with common audiovisual technologies such as TVs, projectors, and audio systems.
- Experience supporting android and iOS mobile devices.
- Excellent customer support skills including excellent written and oral communications.
- Ability to work independently with limited direct supervision.
Nice To Haves
- Bachelor’s Degree, preferably in a computer, technology-related, or technical field.
- 4-6 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
- Experience supporting MacOS and Linux computers.
- Experience working in Higher Education and/or Enterprise sized organization.
- Professional experience supporting audio-visual equipment including installation, configuration, troubleshooting, and maintenance.
- Project management experience.
- Working knowledge of GIS applications or experience support GIS applications.
- Experience automating business processes with scripting languages like PowerShell.
- Experience supporting Distance Education/ HyFlex Classrooms.
Responsibilities
- Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
- May design and execute the implementation of complex technology systems and services
- Researches potential technology purchases and makes recommendations according to work unit business needs and requests
- Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
Benefits
- Eligible Universities of Wisconsin employees receive an excellent benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
