IT Professional II

Texas A&M University System • College Station, TX

1d • $3,543 - $5,305 • Onsite

About The Position

The System Offices is seeking an IT Professional II to serve as an initial contact for FAMIS (Financial Accounting Management Information System) customers. This role involves managing production requests, handling report distribution issues for FAMIS, HRIS, and Payroll, and maintaining program job streams. The position requires assisting FAMIS customers with the use of the system and report distribution tools, troubleshooting production issues, and collaborating with various IT teams. Flexibility in work hours is necessary due to a varied production schedule. The role is based in College Station, Texas, and is not eligible for remote work.

Requirements

• Bachelor's degree in information technology or business-related field or equivalent combination of education and experience.
• Three years of experience in information technology, data processing/business operations.
• Experience in SQL/T-SQL programming with modern relational databases.
• Experience developing and maintaining PowerShell scripts.

Nice To Haves

• Familiarity with BMC-Control-M, UC4/Automic, AppWorx, or similar job scheduling and automation tools, including job creation, promotion, failure resolution, and access control.
• Familiarity with Git/GitHub.
• Advanced problem-solving and decision-making skills.
• Strong organizational and decision-making skills with attention to detail.
• Ability to analyze and summarize financial information in a clear, concise manner.
• Excellent interpersonal, verbal, and written communication skills.
• Advanced skill in word processing, email, and related software.
• Ability to exercise discretion and independent judgment.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multi-task and work cooperatively with others.

Responsibilities

• Serve as the initial contact for FAMIS customers, managing routine and complex production requests, report distribution, and services, coordinating with HCM Services, 24 business offices, and 20 purchasing offices.
• Independently manage routine and complex production requests and coordinate communication of incidents from various sources and severity levels.
• Execute quality control of production output.
• Provide expert support with the Laserfiche report distribution tool.
• Troubleshoot complex production issues and recommend solutions.
• Escalate and resolve complex production issues from across multiple offices as appropriate.
• Take ownership, manage, and coordinate communication of incidents from various sources and levels of severity with efficiency to an acceptable resolution or escalation.
• Collaborate with FAMIS Help and Database Administrators to resolve end-user issues.
• Work with FAMIS programming staff to address production program issues.
• Create, maintain, and update tasks in PowerShell/Visual Studio Code/Azure DevOps, and Control-M for routine and special production requests.
• Submit special requests and monitor production processing to ensure accuracy and timeliness; prepare daily status communications.
• Monitor quality control of production output and maintain report distribution rules, including usage of PowerShell, Visual Studio Code, Azure DevOps, and Laserfiche.
• Mentor and guide IT Professional I staff.
• Provide backup support for FAMIS Production staff.
• Lead the documentation of procedures and processes.
• Participate in training and professional development sessions.
• Perform other duties as assigned.

Benefits

• Competitive health benefits
• Paid vacation, sick leave, and holidays
• Defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS)
• If applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor
• Additional voluntary tax deferred annuity (TDA) options
• Tuition assistance
• Wellness programs to promote work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level