IT Professional I

Texas A&M•College Station, TX

5h•Onsite

About The Position

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Four months (1 semester) of student worker and/or customer service experience.
Knowledge of word processing and spreadsheet applications.
Ability to multitask and work cooperatively with others.
Excellent written communication, analytical, interpersonal, and organizational skills.

Nice To Haves

Cross-disciplined IT skills
Advanced IT skills
Report writing skills
Intermediate troubleshooting
Client relations
Ingenuity
Formulating and contributing ideas
Knowledge of ITIL.

Responsibilities

Resolution of Technical Problems: Confers with other personnel in resolving problems involving procedural and technical matters. Provides assistance in resolving hardware and software problems with vendor technical support. Researches problems and recommends solutions.
Workstation/Software Support: Installs, upgrades, and configures workstations and software.
Estimates and Reports: Provides resource estimates and progress reports.
Compliance: Ensures that work is accurate and in compliance with departmental or project quality standards. Ensures compliance with applicable policies, rules, and procedures.
Data Security: Ensures security of customer data and applications in all phases of production.
Common Duties: Participates on committees to develop technical standards and direction. Meets with customers and technical staff to determine information technology needs and requirements. Provides input for the planning and budget process. Performs other duties as assigned.
Professional Development: Participates in training and professional development sessions.