IT Product Specialist

RadNet•Owings Mills, MD

4h•Remote

About The Position

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Product Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

Requirements

Bachelor’s or Associate’s degree in a related technical field, or at least 1 year minimum proven experience in IT, technical support, and troubleshooting hardware and software systems required.
Strong knowledge of Microsoft Windows operating systems, PC hardware, software installation, and connectivity.
General understanding of networking concepts and IT infrastructure.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Demonstrated ability to deliver outstanding customer service and maintain user satisfaction.
Proven ability to collaborate effectively with cross-functional teams, internal stakeholders, and external partners.
Ability to work independently in a remote environment while managing priorities and meeting deadlines.
Capacity to adapt in a fast-paced, dynamic work environment and handle multiple tasks simultaneously.
Flexibility and willingness to travel as required.
Demonstrated operational and interpersonal skills, including the ability to develop work schedules, manage time effectively, and meet deadlines under pressure.

Nice To Haves

Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
Demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

Responsibilities

Serve as a subject-matter expert for the remote software solutions by analyzing existing workflows to identify opportunities for improvement.
Maintain an in-depth understanding of remote solutions, including their features, benefits, and use cases, to provide effective end-user support.
Support the deployment, configuration, and optimization of product solutions across the organization.
Monitor incident queues and respond promptly to product-related issues and user requests.
Troubleshoot technical problems, document findings, and ensure timely issue resolution.
Collaborate with end users and technical teams to gather requirements and understand workflow needs.
Collect and analyze user feedback, providing recommendations for product improvements or enhancements.
Communicate clearly regarding incident status, product updates, and new feature releases.
Develop, maintain, and update product documentation, knowledge articles, and job aids.
Create and deliver training materials to promote user adoption and understanding of system features.
Provide detailed feedback to internal teams regarding product performance, user challenges, and potential optimizations.
Support new product implementations, including setup, testing, training, and post-launch assistance.
Collaborate with cross-functional teams to ensure alignment with operational requirements and organizational initiatives.
Travel as needed to provide support for implementations, troubleshooting, and other project-related activities.