IT Product Specialist

Pacific Gas And Electric Company•Oakland, CA

3d•$102,000 - $162,000•Hybrid

About The Position

The IT Product Specialist supports delivery of secure, reliable, and compliant software solutions through application testing, packaging operations, and Software Review Board (SRB) process support. Working as part of a team, the specialist partners with Software Asset Management, Device Management & Deployment, Cybersecurity, and business stakeholders to ensure software is evaluated, tested, approved, and prepared for enterprise deployment. The role reviews software requests and release documentation, determines testing requirements, conducts quality assurance testing for Windows and Mac applications, supports User Acceptance Testing (UAT), and documents results. It also supports application packaging intake, request prioritization, software media collection, escalation coordination, and SRB processing. The specialist applies testing and quality assurance practices to improve deployment success, reduce operational risk, and enhance the end-user experience. The position contributes to continuous improvement of software onboarding, testing, and deployment processes and keeps stakeholders informed of testing outcomes, deployment readiness, and software requirements. The position is hybrid, working from a remote office and the Oakland Headquarters based on business need, with an assigned work location within PG&E’s Service Territory.

Requirements

Associate degree in Computer Science or a job-related discipline, or equivalent experience.
At least 2 years of job-related technical experience.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Business, or Engineering, or equivalent work experience.
4 or more years of experience in similar or related job functions.
Experience with Microsoft Configuration Manager (SCCM), Microsoft Intune, Flexera AdminStudio, and enterprise software deployment technologies.
Strong knowledge of Windows operating systems and experience troubleshooting Windows and Mac application installation, packaging, and deployment issues.
Experience creating and managing virtual test environments, including virtual machine and snapshot management.
Strong understanding of software packaging, quality assurance testing, deployment processes, and enterprise application lifecycle management.
Demonstrated analytical, problem-solving, and technical troubleshooting skills, including the ability to independently research and resolve complex issues.
Strong attention to detail, with a focus on testing accuracy, documentation quality, and data integrity.
Excellent verbal and written communication skills and the ability to collaborate effectively across technical and business teams.
Ability to manage multiple priorities in a fast-paced environment while following established processes and contributing to continuous improvement initiatives.
Knowledge of Lean principles, methodologies, and continuous improvement practices.
Strong customer service orientation and a professional, collaborative approach to stakeholder engagement.

Responsibilities

Review and evaluate software requests, requirements, and release documentation to support application packaging, testing, and deployment activities.
Execute quality assurance testing and validation of Windows and Mac application packages to ensure successful enterprise deployment.
Support Application Packaging and Software Review Board (SRB) intake, prioritization, governance, and lifecycle management processes.
Partner with cross-functional stakeholders, including engineering, Software Asset Management, procurement, vendors, and business customers, to support software onboarding and delivery.
Communicate testing results, deployment readiness, risks, issues, and status updates to stakeholders and leadership.
Troubleshoot application packaging, installation, deployment, and operational issues; provide escalation support as required.
Create and maintain testing, deployment, and operational documentation.
Contribute to process improvements, automation initiatives, and operational excellence efforts that enhance service quality and efficiency.