IT Product Manager, Intelligent Automation (Contract-to-Hire)

Sound Physicians•,

1d•$40 - $50•Remote

About The Position

Sound Physicians is seeking an IT Product Manager to own the strategy, roadmap, and delivery of our intelligent automation portfolio, spanning AI-enabled solutions and robotic process automation (RPA). In this role, you will partner with clinical, operational, and corporate stakeholders to identify high-value automation opportunities, translate them into a prioritized backlog, and drive delivery through agile teams and vendor partners. You will be accountable for the full product lifecycle, from opportunity discovery and business case development through build, deployment, adoption, and value realization. The ideal candidate blends product management discipline with practical knowledge of automation technologies and thrives at the intersection of business processes, technology, and change management in a healthcare environment. Under the guidance of the IT Solution Management, this individual develops and maintains product documentation, communication and training materials, business requirements, and user stories. The Product Manager stays up to date with industry trends, emerging features, security/controls requirements, and industry best practices to drive optimal adoption and utilization of Sound Physicians' platforms and workflows.

Requirements

Bachelor’s Degree in a relevant field.
Strong background with product governance and AI.
Process- and data-driven mindset; ability to work across multiple departments on complex solutions.
Experience managing an Agile development team and leading iterative technology releases.
Experience supporting product adoption through communication, training, and iterative improvements.
Strong communication, facilitation, and leadership skills.
Ability to translate business problems into technical requirements, workflows, wireframes, and/or data models.
Strategic thinker with a track record of creative problem-solving.

Nice To Haves

Familiarity with the hospital medicine industry and Sound Physicians’ mission is a plus.
Alignment with Sound’s mission, vision, and core values.
Demonstrated experience in AI adoption and governance.
4 years writing business requirements, user stories, process flows, and supporting documentation.
Experience implementing backed agentic AI functionality.
Experience in leading projects and iterative technology development.

Responsibilities

Establish and maintain strong relationships with product and business stakeholders.
Monitor vendor performance to ensure adherence to SLAs and contractual commitments.
Collaborate with vendors on platform enhancements, integrations, and solution designs.
Support IA governance model and adoption.
Manage the entire lifecycle of vendor products from inception to retirement.
Ensure products meet quality standards and regulatory requirements.
Coordinate product rollouts and new implementations in partnership with development and business teams.
Ensure iterative releases of technology are supported by user acceptance testing / validation.
Work closely with internal stakeholders (e.g., HR, regional/site operations, enrollment, finance, accounting, clinical, marketing, sales) to understand business problems, business processes, requirements, and feedback.
Communicate product plans, progress, and results to internal stakeholders, including executives and team members.
Accountable for the development of communication and education materials for new technology functionality within the development cycle as well as incorporating user feedback into the product roadmap.
Promote standardization and best practices products and service lines where appropriate; this includes leading user groups within Sound Physicians to facilitate best practices and share knowledge.
Have a thorough understanding of the business processes and how the product features support.
Develop and maintain a product roadmap that aligns with company strategy and customer needs.
Prioritize product features and improvements based on business value and customer impact.
Write clear requirements/detailed user stories with acceptance criteria, ensuring they are actionable and can be estimated by the vendor and/or internal Sound Physicians development teams.
Stay current on industry trends while finding opportunities to apply capabilities with internal business leaders.
Conduct market and competitive analysis to identify new opportunities or risks.
Use data-driven insights to make informed platform decisions.
Use Agile methodologies to manage product development cycles.
Provide estimates and partner with project managers on timelines and resource needs.
Remove blockers and ensure the team delivers incremental value through continuous improvement.
Identify and mitigate risks associated with vendor products.
Develop contingency plans to address potential issues.
Act as the voice of the customer in product development.
Ensure vendor products deliver exceptional user experiences.
Conduct analysis to determine root cause of reported issues.
May provide Tier II Application Support to users.