IT Product Manager - Heating Operations
About The Position
The IT Product Manager – Heating Operations is responsible for the strategy, performance, and continuous improvement of the systems that power Haffner’s heating oil, propane, and service operations. This role serves as the primary liaison between IT, business stakeholders, and third-party vendors to ensure systems are aligned with operational needs, scalable, and delivering measurable value. This position owns the lifecycle of core platforms—including CarGas Energy ERP, customer portals, reporting tools, and integrations. Drives prioritization, enhancement, and adoption across the Heating Operations business.
Requirements
- Strong business acumen with a customer-focused mindset
- Demonstrated experience in product management, application support, or system implementation
- Experience with ERP systems (CarGas Energy, PDI, Bluecow, ADD Systems preferred)
- Proficiency in requirements gathering, solution design, testing, and implementation
- Working knowledge of SQL, reporting tools, or programming languages (e.g., Python)
- Ability to manage multiple priorities and drive results in a fast-paced environment
- Strong communication skills with the ability to influence stakeholders at all levels
- Experience managing third-party vendors and external partners
- 7+ years of experience in IT, applications, or related discipline
- Bachelor’s degree or equivalent experience required
Nice To Haves
- Relevant certifications (Business Analysis, ITIL, Six Sigma, Project Management, etc.) preferred
Responsibilities
- Define, maintain, and execute the product roadmap for Heating Operations systems, including CarGas and related technologies
- Align technology initiatives with business goals through ongoing stakeholder engagement and market awareness
- Identify opportunities to improve efficiency, customer experience, and data visibility
- Partner with operations, dispatch, customer service, accounting, and sales to gather requirements and prioritize initiatives
- Serve as the central point of contact for all Heating Operations technology needs
- Translate business requirements into system solutions and actionable deliverables
- Oversee system configuration, enhancements, and optimization of core applications
- Drive data integrity initiatives, including data cleansing, enrichment, and reporting improvements
- Leverage SQL, BI tools (e.g., Targit), and integrations to enhance reporting and decision-making
- Manage and resolve system issues and user inquiries in a timely and effective manner
- Coordinate with external vendors and partners to troubleshoot and resolve complex issues
- Ensure consistent system performance and reliability
- Plan, coordinate, and communicate system releases, enhancements, and bug fixes
- Ensure readiness across the business for new functionality through training and support
- Drive user adoption of new features and process improvements
- Serve as the primary liaison with CarGas and other technology vendors
- Advocate for system enhancements and represent Haffner’s in product and industry forums
- Evaluate new tools, technologies, and vendor solutions to support business growth
- Develop and deliver training for internal teams on system functionality and updates
- Ensure teams are equipped to effectively utilize systems and processes
- Lead and contribute to cross-functional IT initiatives beyond core applications as needed
- Ensure projects are delivered on time, on budget, and aligned with business priorities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
