IT Procurement Specialist

Continuserve•San Jose, CA

1d•Hybrid

About The Position

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment. We Are Built for the Pace of Possibility. Our MSP team specializes in providing IT Services, IT Support on-premise or remote, COLO support, IT consulting, and Cloud hosting and services. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans. Purpose of the Job The IT Purchasing and Operations Coordinator will be responsible for coordinating IT purchasing, service delivery, and helpdesk operations to ensure a seamless and high-quality client experience. The position serves as a key liaison between customers, vendors, and internal teams, driving efficient processes, accurate billing, and continuous improvement in service delivery.

Requirements

2+ years of experience in administrative support or IT purchasing, with exposure to procurement processes and vendor coordination
2+ years of customer service experience, preferably within the IT services or technology environment
Hands-on experience working with Helpdesk ticketing systems to manage and track service requests
Working knowledge of information technology fundamentals and proficiency in Microsoft Excel
Highly detail-oriented, with strong written and verbal communication skills
Proven ability to manage multiple priorities and handle tasks efficiently in a fast-paced environment
Energetic and collaborative, with strong interpersonal skills and a customer-focused mindset
Computer proficiency
Proficiency in Microsoft Office (MS Excel, Powerpoint, MS Word)

Nice To Haves

B.S. in information systems or related field is desired.
Some experience working with SAP, QuickBooks, and other procurement applications

Responsibilities

Respond to customer requests for purchases of IT hardware or software.
Create and deliver sales quotes and invoices to customers related to purchases.
Coordinate closely with our vendors and partners on quotes and product purchases.
Coordinate IT service delivery with customers and ensure that our clients receive high-quality customer service.
Monitor the helpdesk ticket queue and ensure tickets are assigned to appropriate engineers.
Schedule and assign IT service requests to engineers and follow up on aging tickets.
Coordinate the timely delivery and accuracy of billing reports to customers.
Train staff/engineers on operational procedures, including ticket handling, and time entry.
Revise and refine operational procedures as needed.
Work closely with the Operations management to implement ongoing improvements to our service delivery.