IT Procurement and Lifecycle Management Coordinator

Cornell University • Ithaca, MI

5d • $65,447 - $75,632 • Onsite

About The Position

This position is fully onsite and located on the Cornell University Campus in Ithaca, New York. Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. Information Technology (IT) is a strategic enabler for many functions at Cornell University, with staff located across colleges, administrative units, and campuses throughout the institution. While comprised of many organizations, IT operates as one partnering closely with faculty, staff, and students to support teaching, research, and business operations. By being embedded where the Cornell community is, IT is well positioned to provide support ranging from day‑to‑day needs to large, complex initiatives that advance major academic, research, and operational objectives across the university. Information Technologies’ Desktop Services Team supports the academic and administrative mission at Cornell. We provide secure, high-quality, reliable, and responsive technology services. We provide support that enables our campus community to engage in innovative teaching, cutting-edge research, and efficient administrative processes. We strive to maintain a focus on the experience of the people using technology. As a member of the Central IT Support Group (CITSG) Desktop Support team, reporting to the Desktop Support Manager, the IT Procurement and Lifecycle Management Coordinator is tasked with procuring hardware and software, managing the lifecycle of devices, communicating with customers, and reporting to the CITSG Desktop Support team technicians, engineers, and its customer base. The position works with customers and IT support staff to: Procure computer equipment and software in a timely and accurate manner. Coordinate with Desktop Support staff to plan and implement customer device deployments and replacements. Work with customer departments to forecast their computer and software needs. Create a physical inventory check processes and keep on-hand inventory well-organized and secure. Provide (as part of one of Cornell University’s central service providers) continual engagement with unit IT Service Groups and Procurement staff to collaborate and consolidate processes across the university. To perform successfully, the position collaborates with Desktop Support Technicians. A team-oriented approach, strong problem-solving abilities, customer service skills, organizational aptitude, time-management proficiency, attention to detail, and effective communication skills are essential. This position requires on-site work at the Ithaca, NY location from Monday to Friday during standard business hours, from 8:00 AM to 4:30 PM. Additionally, there may be occasional requirements to work outside standard university core work hours. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Requirements

• A cover letter and resume are required for consideration for this position. When applying to the position through our system, please attach your resume/cover letter in either Microsoft Work or PDF format.
• Associate’s degree with 4-6 years of related experience; OR, equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Experience and knowledge in Inventory/Asset Management
• Experience and knowledge in Purchasing and Procurement
• Strong Customer Relationship experience
• Strong customer service, interpersonal, and relationship building skills. An ability to establish and maintain excellent rapport with individuals and/or departments.
• Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization.
• Attention to detail and ability to thoroughly document issues and problems.
• Self-motivated ability to develop an in-depth understanding of a broad range of enterprise IT services, applications, and technologies.
• Must demonstrate well-developed problem-solving abilities, analytical, reasoning, and judgment skills.
• Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment, is essential.
• Must possess and maintain a valid New York State driver's license. Out-of-state employees must obtain and provide proof of a NYS license within 30 days of starting employment; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

• Experience with purchasing and procurement at Cornell University
• Experience with TeamDynamix trouble ticketing system a plus.
• Familiarity with Cornell University’s IT environment.
• Experience with MS Office 365.
• IT environment.
• Experience with MS Office 365.

Responsibilities

• Procure computer equipment and software in a timely and accurate manner.
• Coordinate with Desktop Support staff to plan and implement customer device deployments and replacements.
• Work with customer departments to forecast their computer and software needs.
• Create a physical inventory check processes and keep on-hand inventory well-organized and secure.
• Provide continual engagement with unit IT Service Groups and Procurement staff to collaborate and consolidate processes across the university.

Benefits

• Generous retirement contributions
• Educational benefits
• Comprehensive health care options
• Access to a plethora of wellness programs
• Employee discounts with local and national retail brands
• Three weeks of vacation
• Two floating holidays
• 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree