IT Process Manager - Operations
About The Position
The IT Process Manager is responsible for leading and optimizing IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning. The ideal candidate is a collaborative leader with a strong understanding of ITIL best practices and a proven ability to improve service delivery, operational performance, and business outcomes.
Requirements
- Strong understanding of ITIL best practices
- Proven ability to improve service delivery
- Proven ability to improve operational performance
- Proven ability to improve business outcomes
- Collaborative leader
Responsibilities
- Leading and optimizing IT Service Management (ITSM) operations
- Managing the end-to-end lifecycle of the organization's technology assets
- Driving operational excellence through effective governance of incident, problem, change, and knowledge management processes
- Overseeing IT asset management
- Overseeing procurement
- Overseeing vendor relationships
- Overseeing financial planning
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
