Level 3 IT Print Service Tech--Beaumont, TX

Complete Staffing•Beaumont, TX

11d•Onsite

About The Position

The Level 3 IT Print Service Technician is the highest tier of technical support within the organization, responsible for setting up and installing new printers, copiers, scanners, and copier management software at commercial client businesses throughout the Southeast Texas area. This role handles the most complex and critical IT issues that cannot be resolved at lower tiers, requiring the ability to implement design changes, fix bugs, and make infrastructure-level updates. The technician will also provide routine service and maintenance on print equipment, troubleshoot and repair print equipment, and deliver excellent customer service and support. Managing schedules and customer emergencies, along with strong verbal communication and analytical thinking skills, are essential.

Requirements

Valid Driver's License and reliable transportation.
At least 3-5 years of hands-on IT support experience.
Proven track record of successfully moving through Level 1 and Level 2 helpdesk roles.
Experience leading system migrations, server deployments, or network overhauls.
Mastery of Active Directory, Group Policy, DNS, DHCP, and enterprise-level backups.
Deep understanding of routing protocols, VLANs, firewalls, and VPN setups.
Expertise managing Hyper-V, VMware, or cloud-based server environments.
Ability to detect vulnerabilities, apply security patches, and respond to network breaches.
Ability to troubleshoot abstract, undocumented, and unique technical glitches.
Skill to document complex processes, write training manuals, and map network topologies.
Must be a CURRENT Texas or Louisiana resident at time of application and hire in.
Must have a valid Driver's License and Social Security Card.

Nice To Haves

CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).
Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.
Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP).

Responsibilities

Setting up and installing new printers, copiers, scanners, and copier management software at commercial client businesses.
Handling the most complex and critical IT issues that cannot be resolved at Tier 1 or Tier 2.
Implementing design changes, fixing bugs, or making infrastructure-level updates.
Providing routine service and maintenance on printer equipment.
Troubleshooting and repairing print equipment.
Providing excellent customer service and support.
Managing schedules and customer emergencies.
Mentoring and guiding Level 1 and Level 2 technicians.