IT Policy & Planning Journey

State of Washington•Multiple Locations Statewide, WA

3d•Hybrid

About The Position

The Washington State Department of Corrections (DOC) is seeking an IT Policy & Planning Journey to play a vital role in maintaining the stability, reliability, and integrity of enterprise technology systems that support the agency’s mission to improve public safety by positively changing lives. In this role, you will coordinate changes to existing IT systems—including applications, networks, and data center environments—and assist with the successful deployment of new systems and functionality into DOC’s production environments. You will provide consultation and organizational support for high-risk, high-profile changes and releases, as well as strategic initiatives and enterprise-wide projects. Leveraging project management principles, technical expertise, and business knowledge, you will collaborate with diverse teams across DOC Information Technology to ensure changes are effectively planned, communicated, and implemented. Your work will help maintain secure and reliable systems while supporting innovation and operational excellence throughout the agency.

Requirements

High school diploma or equivalent AND Seven years of consultative, administrative, or supervisory experience in information technology analysis or IT Change & Release management OR Bachelor's degree in a related field AND Three years of consultative, administrative, or supervisory experience in information technology analysis or IT Change & Release management
Two years of performing Change or Release management activities for major department-wide, high-risk/high-impact, mission-critical changes
A combination of three years' experience in one or more of the following areas: Experience and knowledge of Release or Change Management principles, methodologies and tools, Supporting Release or Change Management within an IT Organization
Familiarity with project management approaches, tools and phases of the project lifecycle
Coordinating and leading cohesive workgroups, creating a cooperative and productive environment with open communications to develop and implement plans
Excellent communication skills – both written and verbal.
Facilitating discussions among stakeholders to find common ground for solutions among diverse interests.
Clearly and effectively communicating with Executive sponsors, Senior IT management, stakeholders, individuals and groups within the organization
Able to work effectively at all level in an organization
Developing plans and coordinate agency-wide implementation of new applications
Creating and/or maintaining the process documentation with an IT Organization
Developing and maintaining metrics for data analysis
Effectively mentoring others while carrying a workload

Nice To Haves

Project Management Professional (PMP) or similar certification.
ITIL Certification
Change Manager certification (CCMP)
Release Management certification (RCV)
At least one of the following professional Level-2 certification as defined by the Department of Defense 8570.01-M Information Assurance Workforce Improvement Program such as Security+, GSEC, SCNP or SSCP

Responsibilities

Serving as the coordinator for release management for all major department wide, high risk/high impact, and mission critical implementations
Supporting the implementation of IT releases into production while engaging with a diverse set of staff resources and stakeholders
Coordinating cohesive workgroups, creating a cooperative and productive environment with open communications to develop and implement plans
Coordinating deployment activities for releases through an established promotion path and into production
Tracking and suggesting Release and Development goals and objectives
Supporting the development and implementation of communication strategies
Serving as the IT Change Management coordinator for the Department
Reviewing Change Requests (CR) for completeness (including risk impact/likelihood, timing, implementation plan, validation plan, backout plan, resourcing, calendar review)
Gathering appropriate information for the CR as needed
Associating related Configuration Items (CIs) incidents, and services to the CR
Reviewing change plans, defines, and validates sequencing for implementations
Reconciling completed tasks to CRs
Conducting post-implementation reviews
Validating requester satisfaction