IT Policy and Planning Coordinator - Journey Level

State of Washington•Thurston County – Tumwater, WA

3d•Hybrid

About The Position

The IT Policy and Planning Coordinator works on the Strategic Management team within the Information Services Division (ISD) at the Department of Retirement Systems (DRS). The role helps ensure that IT investments, policies, and the IT portfolio are governed, documented, and aligned with agency strategic priorities. The coordinator develops and facilitates policy and portfolio processes, provides leadership with data and reporting for informed decisions, leads IT audit and compliance activities, and serves as ISD’s liaison on the Knowledge Management System (KMS) governance team. The position is based in Washington state, within a reasonable commuting distance of the DRS building in Tumwater. After successful completion of the review period and demonstration of independent work, telework several days in an average week may be available at the appointing authority’s discretion, subject to a telework agreement and the work’s requirements. The employee must be able to attend required meetings and training at the DRS facility.

Requirements

Progressive professional experience in policy, planning, portfolio management, and project coordination within an IT environment or related IT functional area, typically gained through six years of full-time experience. A qualifying bachelor’s degree may substitute for up to three years, and a qualifying associate degree may substitute for up to two years.
Working knowledge of IT portfolio, policy, and governance concepts.
Demonstrated proficiency in analysis, planning, attention to detail, facilitating others, communication, judgment, accountability, meeting the needs of others, and learning and growth.
Must live in Washington state within a reasonable commuting distance to the DRS building in Tumwater and be willing to attend mandatory meetings and training at the facility.
Candidates offered the job must have work authorization that does not require employer visa sponsorship now or in the future.

Nice To Haves

Experience developing, reviewing, or maintaining IT policies, standards, and guidelines, including coordinating stakeholder review cycles.
Experience maintaining an IT or project portfolio and producing status, resourcing, and risk reports.
Experience developing KPIs and building dashboards for technical and business audiences.
Experience facilitating IT audits or compliance activities, including tracking corrective actions through resolution.
Experience documenting business processes in a knowledge management system.
Familiarity with WaTech policies and Washington State IT standards.
A bachelor’s or associate degree in information systems or management information systems, cybersecurity management and policy, public administration or public policy, business administration, project management, business/data analytics, or a related IT functional area may substitute for part of the experience requirement.

Responsibilities

Develop and facilitate processes for monitoring, updating, and revising ISD IT policies, standards, and guidelines, coordinating review cycles with policy owners and stakeholders.
Maintain the IT portfolio and its monitoring and reporting processes, including tracking and reporting status, resourcing, and risk.
Ensure ISD-planned work is captured in and reconciled against the agency’s enterprise portfolio.
Assist with ISD business demand governance, including intake, analysis, and prioritization of system enhancement requests and other IT business demand.
Assist with developing and reporting key performance indicators (KPIs) that measure IT portfolio and service effectiveness.
Develop and manage dashboards that monitor and communicate the status of the IT strategic plan and ISD technical planning efforts.
Lead IT audit facilitation and compliance management, coordinating with internal and external auditors and tracking corrective actions through resolution.
Serve as ISD’s liaison on the KMS governance team and lead the development and upkeep of ISD business processes in the KMS.