Site IT/OT Infrastructure Manager

Lonza•Bend, OR

1d•Onsite

About The Position

We are seeking a highly skilled technical leader to join our Global Infrastructure team as the IT/OT Infrastructure Manager in Bend, OR. Reporting to the Head of IT/OT Infrastructure Engineering, this position bridges the gap between enterprise IT systems and Operational Technology (OT) environments, including shopfloor manufacturing assets, laboratory systems, and building management systems. Operating under general supervision, you will map site business requirements to technical solutions in strict alignment with Lonza's global architectural, quality, and security standards. This role serves as a key technical engineer and strategic partner, managing third-party service provider delivery against defined KPIs while driving infrastructure automation, backup resilience, and disaster recovery readiness locally and across remote network sites.

Requirements

5–10 years of advanced technical experience in IT/OT infrastructure engineering or network administration within a manufacturing or highly regulated corporate environment.
Senior-level command of Windows Server systems, Cisco routing/switching, wireless controllers, Active Directory, storage arrays, and enterprise hypervisors (vSphere or Nutanix AHV).
Hands-on experience or deep conceptual knowledge of container orchestration platforms (Kubernetes, Docker, Podman) and specialized scripting (PowerShell/Bash) to automate routine infrastructure tasks.
Solid understanding of the ITIL service framework model, cross-technical root-cause analysis methodologies, and vendor/service provider management.
Excellent communication skills with a proven capacity to navigate cross-functional dynamics, bridge global design parameters with local operational teams, and influence technical peers outside the direct department.
Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline is highly preferred.
Proactive, "go-getter" attitude with a strong customer service ethic and the ability to independently anticipate technical risks, prioritize critical site issues, and deliver real-time solutions under tight timelines.

Responsibilities

Plan, design, and map local site business requirements to specific technical requirements, ensuring all infrastructure services align with global security, architecture, and compliance standards.
Lead technical engineering initiatives to deploy and sustain enterprise IT infrastructure within specialized OT footprints, supporting the shop floor, building management, and laboratory networks.
Manage third-party service provider quality by defining, measuring, and reporting against strict Service Level Agreements (SLAs) and technical KPIs.
Collaborate with the global engineering community and IT Security to develop, refine, and deploy infrastructure architecture blueprints tailored for industrial automation and OT platforms.
Maintain hands-on oversight and engineering ownership across core platforms, ensuring high availability for Windows/Linux Server environments, Active Directory structures, and virtualization layers (vSphere/AHV).
Drive operational task efficiency by developing automation workflows, utilizing scripting languages (PowerShell/Bash) and modern Infrastructure-as-Code platforms (Docker, Kubernetes).
Govern robust site backup strategies—specifically utilizing Veeam and Acronis technologies—and maintain verified disaster recovery protocols to protect business-critical production data.
Author, modify, and sustain vital configuration documentation, technical designs, system diagrams, and change management logs in accordance with Good Documentation Practices.