IT Ops Engineer
About The Position
Pelago is hiring an IT Operations Engineer to help scale the systems, support, and operational foundations behind a high-growth healthcare company. This role sits at the intersection of employee experience, security, and infrastructure - ensuring our team has reliable, secure, and thoughtfully designed technology workflows from onboarding through day-to-day operations. You’ll own a broad area across endpoint management, SaaS administration, identity and access management, security operations, and internal support. We’re looking for someone who is deeply hands-on, highly organized, and motivated by reducing friction at scale. The right person for this role doesn’t just fix problems - they improve the systems underneath them. As Pelago continues to grow, you’ll help modernize and evolve our IT operations environment through automation, process improvement, and strong operational judgment in a regulated healthcare setting. This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).
Requirements
- 3–5 years of experience in IT operations, systems administration, or internal IT engineering within a fast-paced technology environment
- Strong experience managing device fleets through MDM platforms such as Jamf, Kandji, Intune, or similar
- Deep familiarity with identity and access management workflows, particularly Okta or comparable SSO/MFA platforms
- Experience administering enterprise SaaS applications including Google Workspace, Slack, Zoom, Atlassian, and related tools
- Strong understanding of endpoint security, vulnerability management, patching strategy, and operational compliance practices in regulated environments
- Excellent troubleshooting and communication skills with a high-empathy, employee-first mindset
- Experience creating operational documentation, knowledge bases, and repeatable support processes
- Strong prioritization instincts and operational judgment in balancing responsiveness, security, and scalability
Responsibilities
- Serve as the primary owner for internal IT support across hardware, software, networking, and employee productivity tooling
- Manage endpoint lifecycle operations across macOS and Windows devices, including provisioning, security policy enforcement, patching, and device recovery
- Administer core SaaS systems including Okta, Google Workspace, Slack, Zoom, Atlassian, and other business-critical platforms
- Own onboarding and offboarding workflows, ensuring employees have secure, seamless access from day one through departure
- Help maintain Pelago’s security and compliance posture by supporting endpoint security standards, audit readiness, access reviews, and operational controls tied to HIPAA and SOC 2
- Improve operational efficiency through documentation, automation, self-service tooling, and scalable IT workflows
- Support and maintain office technology infrastructure including networking, AV systems, and hybrid meeting environments
- Partner closely with Engineering, Security, HR, and Finance to support company-wide operational initiatives and future growth
Benefits
- Generous and meaningful equity package
- Full Medical, Dental, & Vision coverage
- 401k Plan
- Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
- Paid maternity, paternity & new parent leave
- Flexible working environment
- Annual Learning and Development stipend to support continued learning and career development
- Wellness Reimbursement Program
- Access to Reproductive & Family Planning Care
- Substance Use Support for employees and family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
