IT Ops Engineer

MGM Resorts•Las Vegas, NV

3d•Remote

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Requirements

At least a Bachelor in Information Systems, Information Technology, Computer Science, Computer Engineering or a related field and one (1) year of experience as a Software Engineer, Product Management Intern, Software Infrastructure Engineer, or related role where experience was gained.
Experience in Information Technology.
Project management skills including project planning, structure, discipline, execution and follow through.
ITIL processes.
Public Cloud experience such as Azure, AWS, GCP, OCI.

Responsibilities

Ensure applications and infrastructure systems remain operational for MGM Resorts International.
Provide second and third level support to resolve any operational concerns with the applications and systems in accordance with established SLAs.
Perform complex systems root cause analysis of problems and incidents associated with applications and services within the corporate environments.
Implement technical solutions that provide for self-healing and high availability of all applications installed at MGMRI.
Receive and resolve escalations from the Operations Center L1 Analyst.
Receive and resolve application escalations from Tier 1 third party vendors personnel.
Provide Subject Matter Expertise (SME) level of application-level issues.
Responsible for attending project meetings and facilitating meetings as required.
Responsible for understanding system/application topology to include interfacing systems.
Responsible to attend strike teams as an escalation point.
Responsible for providing KBA’s.
Responsible to assistance as required in providing Frequently Asked Questions (FAQ) and responses from Tier 1 & Tier 2.
Responsible for creating and maintaining documentation related to applications and application issues.
Responsible for documenting issues that are awaiting code releases to resolve.
Responsible for attending training on applications and technical skills.
Works with IT groups, Vendors and Business users.
Escalate issues for resolution (and provides follow-up) to Tier 3 (MGM Enterprise Architecture, In-house Development staff, Infrastructure Engineering, OEM and application vendors).
Provide technical leadership to more junior application engineers.
Provide high level knowledge and mentoring in version control systems.
Provide high level knowledge on the following operating systems/technologies: Windows Server, Terminal Services; Windows Active Directory; Guardian; /Linux; and/or Application Installation.
Provide high level knowledge of core Java principles and possess Java diagnostic expertise.