IT Ops Engineer

Vercel • New York City, NY

2d • Onsite

About The Position

Vercel is seeking an IT Operations Engineer to provide essential day-to-day technical support for their New York City office. This role is crucial for ensuring a positive employee experience and maintaining the smooth operation of the IT infrastructure. The IT Operations Engineer will be the primary contact for resolving hardware and software issues, managing tools and systems like endpoint management, AV, onboarding workflows, and access controls. A core expectation is AI fluency, with an emphasis on using AI tools to enhance productivity, automate tasks, and solve problems. Beyond daily support, this role offers opportunities to contribute to larger IT projects and initiatives within a fast-paced, high-energy team environment. This is an in-person role based in New York City.

Requirements

• At least 5 years of experience in IT support or a related field.
• Solid foundation in troubleshooting hardware, software, AV, and network issues.
• Actively use AI tools as a core part of how you work, not just occasionally.
• Strong understanding of macOS environments, networking, and security.
• Ability to diagnose and resolve technical issues quickly and thoroughly.
• Ability to explain complex technical issues in plain language.
• Ability to work collaboratively across teams and departments with ease.
• Thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
• Approachable, patient, and genuinely enjoy helping people.
• Manage your work and documentation carefully, keep IT assets organized, and don't let things fall through the cracks.
• Understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
• Stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Nice To Haves

• Experience in a startup or tech environment is a plus.

Responsibilities

• Serve as the first point of contact for in-office and remote staff on all IT-related issues.
• Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
• Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster.
• Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
• Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
• Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
• Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
• Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
• Develop and maintain clear documentation for IT systems, processes, and common issues.
• Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

Benefits

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed