IT Operator - Desktop Support - On Site

CC Pace Systems • Vienna, VA

18h • Onsite

About The Position

Our client is seeking an IT Operator for Desktop Support to join their team on site in Vienna, Virginia. This role offers an excellent opportunity to grow your technical skills while providing critical support to end users in a fast-paced environment.

Requirements

• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice To Haves

• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide critical support to end users in a fast-paced environment.
• Follow and adhere to standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed