IT Operations Technology Specialist

Vesuvius North America

About The Position

The IT Operation Technology Specialist is a member of the IT Operations Team. The position is involved in day to day OT (operation technology) & application support and project activities. This person is also the primary contact for IT Operations Manager Customer Relationship and for Operations people for all application issues, projects and new requirements. The main functions of the position are: Support for operation technology systems on shop floor in cooperation with local maintenance and IT Directly administers and supervises OT applications & systems which are not under 3rd party support or cooperates with 3rd party on that subject Actively participate on new projects Support local users with any IT requirement

Requirements

Good overview of OT systems
Overall knowledge of manufacturing systems like SCADA, MES, PLC, etc
Experience in PLC or SCADA programming is desired
Experience with industrial platforms from AVEVA (Wonderware), Rockwell, SIEMENS, AB or others
Overview of IT systems used in production environment (AD, MS-SQL, application servers)
Conflict and Problem Solving/Analysis
Ability to bring solutions to complex business problems
Ability to effectively function in a diverse, multicultural environment
Good communication skills
Network support experience
Windows 10 client support and imaging experience

Responsibilities

Daily ticket operation including escalation if necessary
Makes suggestions for improvements to the OT Design (HW & SW)
Trains IT people and users on specific OT application and systems, sharing best practice
Involved in all IT projects where OT is touched, working as IT representative in project preparation phase with business
Assists business with technical issues related to OT
Involved in IT processes (Incident and Major incident management, Problem management, etc.)