IT Operations Technician

Nucor•Lewisville, TX

2d•Onsite

About The Position

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to Nucor Insulated Panel Group as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.). This position will be onsite, located at our Nucor Insulated Panel Group division in Lewisville, TX.

Requirements

1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities.
IT related associate degree, or 2 years of equivalent recent experience

Nice To Haves

Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges
Experience with workstation imaging software and an MDM solution such as Microsoft Intune
Experience in a heavy industrial setting
SAS Platform experience
Microsoft PowerShell Experience
Cloud Management Experience
Microsoft ADO Experience
Experience working in a Scrum project management framework

Responsibilities

Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations
Order, configure, and deploy new equipment and manage used inventory
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications
Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices
Create and support user account and group membership setups
Support project work as assigned
Create and maintain documentation regarding incidents, projects, and inventory
Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year