IT Infrastructure Technician, Field Operations
About The Position
UF Information Technology (UFIT) is currently seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology Services (ICT), a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. As part of ICT, you will join the Field Operations team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint. This position supports and maintains moderately complex network systems. As part of the Field Operations team, this position troubleshoots and develops network and communication solutions alike across campus.
Requirements
- An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
- CCNA Certification or equivalent must be obtained within the first 12 months of employment.
Nice To Haves
- Bachelor’s degree in computer science, business administration, or a related field
- CCNA certification and/or equivalent certification
- Knowledge of physical network infrastructure and components.
- Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP.
- Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs
Responsibilities
- Responsible for troubleshooting and resolving moderate to complex network issues.
- Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components.
- Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide.
- Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement.
- Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations.
- Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings.
Benefits
- UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave.
- In addition to paid time off, the University of Florida offers a very competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
