IT Operations Technical Specialist, Temporary Full-Time

Veterans Health Administration•Toronto, ON

8d•CA$70,000 - CA$87,000•Hybrid

About The Position

As IT Operations Technical Specialist at VHA Home HealthCare, you will provide hands‑on technical support and operational oversight for infrastructure platforms, cloud services, enterprise applications, and enterprise and healthcare system integrations, including ERP systems. You will ensure that systems and integrations supporting clinical, financial, and business operations remain stable, secure, and highly available. This position is responsible for day‑to‑day support of system integrations and data exchanges, including interfaces between ERP platforms, Electronic Medical Records (EMR), clinical systems, and third‑party vendor solutions. Responsibilities include monitoring interface and data‑flow health, troubleshooting integration issues, responding to incidents, and coordinating resolution across the Service Desk, Infrastructure, Cloud teams, and external vendors. In this position, you will play a key role in maintaining service continuity, data integrity, and reliable data exchanges, supporting vendor feeds, ERP‑to‑clinical system integrations, and controlled data migrations between systems. This role is operations‑focused, emphasizing technical support, issue resolution, and service delivery rather than application development or engineering.

Requirements

College diploma or university degree in Information Technology, Computer Science, or a related field
Minimum 5 years of experience in IT Operations, Infrastructure Support, Enterprise Applications, or Technical Consulting roles
Proven experience providing hands‑on operational support for enterprise systems and system integrations in a production environment
Working knowledge of healthcare integrations, including HL7 v2.x, FHIR concepts, and support of EMR/EHR systems and clinical vendor feeds
Experience supporting ERP system integrations (e.g., Workday, SAP, Oracle, Dynamics)
Practical experience with data exchanges and interfaces, including REST/SOAP APIs, SFTP, and scheduled/batch integrations
Proven ability to monitor, troubleshoot, and resolve integration and data‑synchronization issues
Familiarity with cloud and SaaS platforms (Azure, Microsoft 365, vendor‑hosted systems)
Experience coordinating incident resolution with Service Desk, Infrastructure, Cloud teams, and vendors, aligned with ITIL operational practices
Strong hands-on experience with ticketing systems (ServiceNow preferred)
Experience supporting enterprise IT environments in medium to large organizations
Strong understanding of IT operational processes and service management practices
ITIL certification or equivalent IT Service Management experience
Experience working in hybrid cloud environments (Azure, AWS, or similar)
Experience with enterprise platforms such as Microsoft 365, Teams, SharePoint, ServiceNow, and HRIS/ERP platforms
Experience in regulated industries such as healthcare, public sector, or financial services
Familiarity with security and compliance frameworks
Must be available for on-call support

Nice To Haves

ITIL and ServiceNow Certification are assets.

Responsibilities

Provide operational support and oversight for system integrations between enterprise and SaaS applications not owned by the Apps development team
Monitor and support data flows, interfaces, APIs, and scheduled jobs to ensure reliable data exchange between systems
Act as the primary point of escalation for integration failures, data mismatches, sync issues, and interface disruptions
Investigate, triage, and resolve integration errors, alerts, and performance issues, working with vendors and internal teams as needed
Support and execute data migrations and data transfers between systems, including pre migration checks, validation, reconciliation, and post migration issue resolution
Maintain and update integration configurations, mappings, credentials, and connection settings (operational support only; no application development)
Perform root cause analysis for integration and data flow incidents and implement corrective actions to prevent recurrence
Document integration workflows, dependencies, known issues, and operational procedures
Support change management activities related to integrations, including testing and production validation
Manage and coordinate application-related incidents through ServiceNow
Act as escalation point for application issues
Work with support teams and vendors to resolve issues quickly
Coordinate with Infra/Cloud teams during outages or issues
Support system validation after maintenance or changes
Ensure tickets are properly categorized and routed
Contribute to knowledge articles and resolution documentation
Help improve ticket data quality (Category/Subcategory alignment for reporting)
Ensure access changes follow security and compliance requirements.