IT Operations Team Coordinator

Netguru

2d • Remote

About The Position

Netguru is a trusted partner in digital commerce, helping leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. As a certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. Currently, we are looking for a passionate and proactive IT Operations Team Coordinator. If you are a proactive problem-solver with a hands-on approach – apply now!

Requirements

• Very good command of written and spoken Polish (min. C1) and English (min. B2)
• Experience in managing a team of at least 3-5 people
• Experience with tools such as: Google Workspace, Azure, O365, Make, Jira, 1Password, Slack
• Experience in working in an IT environment (working in an Agile environment is a plus)
• Experience in working with ITSM or similar framework
• Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now
• Experience in managing hardware asset registry for laptops, accessories etc.
• Experience in working in a fast changing company (e.g. software development organisation)
• ITIL Foundation Certificate
• Ability to motivate and grow your team
• Are proactive and a good team player
• Experience managing macOS and Windows endpoints

Nice To Haves

• working in an Agile environment is a plus

Responsibilities

• Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira, 1Password, Slack
• Conducting regular meetings with your team members, Assigning tasks to them and consulting on their progress
• Monitoring happiness and atmosphere within the team
• Gathering, giving and acting on feedback for team members
• Taking care of their development and helping people get the most out of their potential
• Planning development budget
• Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process
• Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news
• Managing day-to-day operations of the Service Desk Team at Netguru
• Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders
• Co-creating and monitoring policies and procedures for Service Desk Team
• Handling queries and escalations from stakeholders
• Managing and communicating change in the department and to the organisation
• Monitoring of hardware stock, responsibility of orders and EOL processes
• Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues
• Anticipating the impact of business decisions on team’s operations and taking appropriate action
• Handling cross-departmental cooperation when dealing with shared responsibility areas

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences: Multisport card, Private health insurance package, Life insurance, And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.)
• PLN 175 monthly lump sum (ryczałt) for remote employees
• Discounts on Apple products
• Team workshops and integration events, webinars, and knowledge sharing sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed