IT Operations Support
About The Position
Easterseals Central Illinois empowers children with developmental delays, disabilities, and other special needs to reach their fullest potential. Every therapy session, classroom, and camp experience is supported by a secure and reliable technology infrastructure that keeps our teams connected and our services running smoothly. We are looking for an Information Technology (IT) Operations Support team member to provide hands-on technical assistance and support related to computer systems, hardware, software, and day-to-day IT operations. This role supports device setup and provisioning, responds to help desk requests, assists employees with technical troubleshooting, and helps ensure our technology systems operate efficiently across our service locations. If you are customer service-focused, enjoy solving technical problems, and want your work to make a meaningful impact in the community, we invite you to apply.
Requirements
- At least one year of experience in IT customer service, preferably using a ticketing system.
- Proficiency in Microsoft Windows 10 and 11, Office 365, and software (word processing, data management, spreadsheets, and presentations).
- Proficiency in IT systems, including networking, security, browser troubleshooting, and hardware components.
- Ability to diagnose and resolve technical issues independently.
- Fast, accurate data entry and strong multitasking abilities.
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service skills with the flexibility to adapt to shifting priorities.
- Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information.
- Regular use of hands to grasp, handle, or feel.
- Regular standing, walking, sitting, climbing, grabbing, bending, stooping, pushing, pulling and reaching.
- Ability to lift and/or carry up to 50 pounds.
- Ability to operate and repair routine maintenance equipment and to drive company-owned motor vehicles to all Easterseals centers and service sites within a 100-mile radius, as needed.
Nice To Haves
- High School Diploma or equivalent and enrollment in a two- or four-year degree program in a relevant field, preferred.
Responsibilities
- Provide excellent customer service by responding to requests in a timely, polite, and professional manner.
- Respond to incident tickets in person or via remote access.
- Document and escalate incident tickets as necessary.
- Assist with processes for new hires.
- Perform physical installations of laptops, desktops, peripherals, and telecom devices.
- Assist with special projects and other duties as assigned.
Benefits
- Easterseals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
