IT Operations Support Specialist

Ecolab • Naperville, IL

2d

About The Position

What You Will Do: Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment. Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment. Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing. Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program Track phone calls and emailed support tickets using ticket tracking system Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas. Support team vision, goals, and metrics Position Details: Location: Naperville, IL Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Requirements

• Bachelor's degree in computer science or related field
• 1 year of experience in a communications or sales role environment, or alternatively, 1 years of experience in an industrial, mechanical, or electrical environment.
• Basic understanding of PLC knowledge
• Experience working with Microsoft Office
• Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
• Experience with Gateways and Connectivity on automated systems
• Troubleshooting experience in electrical or mechanical systems
• Ability to analyze data
• Verbal communication skills
• No immigration sponsorship available for this position

Nice To Haves

• Associate degree or bachelor’s in engineering discipline, or 1-3 years’ experience in a related technical field.
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Troubleshooting experience in electrical or mechanical systems
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP
• Basic understanding of PLC knowledge
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Strong communicator and collaborator with experience working across multiple functions
• Able to manage multiple projects in a fast-paced environment

Responsibilities

• Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
• Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
• Track phone calls and emailed support tickets using ticket tracking system
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

Benefits

• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
• Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees