IT Operations Support Associate

Checkpoint Systems • Canton, OH

40d • $19 - $20

About The Position

This position is responsible for providing technical support and troubleshooting for computers, hardware, software, and network, and printers.

Requirements

• Minimum Associate's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience and certifications).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional, Google IT Support Professional Certificate) are highly desirable.
• Demonstrated experience with various computer hardware vendors and software suites
• Proven experience in IT support role
• Minimum of 2 years of experience troubleshooting/maintaining laptop and desktop hardware.
• At least 2 years of experience providing Customer Service phone support and troubleshooting computer related issues on-premise and remotely
• Must understand troubleshooting network connectivity. Network+ preferred.
• Active Directory management experience is a must.
• Must be able to support DNS and DHCP for troubleshooting purposes.
• Expertise with Windows 10/11 clients.
• Microsoft Word, Excel, PowerPoint, Outlook experience is a must. Full MS Office suite including Visio, Project, and Office365 Preferred.
• Strong Customer Service Skills
• Detail and organizational skills a must.
• Strong analytical and trouble shooting skills, as well as excellent written and verbal communication skills
• Self-motivated team player with strong interpersonal skills
• Familiarity with deployment methods of new computers (MDT, WDS, Ghost, Intune/autopilot, SmartDeploy, etc).
• Ability to lift max of 50lbs.
• Ability to climb small Ladders

Nice To Haves

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional, Google IT Support Professional Certificate) are highly desirable.
• Network+ preferred.
• Full MS Office suite including Visio, Project, and Office365 Preferred.

Responsibilities

• First point of contact for all IT related inquiries.
• Provide technical system hardware and software support including Network connectivity, Windows 11 clients, Office365, Antivirus, and Microsoft Office.
• Answer, evaluate, and prioritize telephone, voice mail, e-mail and in-person requests for assistance with hardware, software, networking and other computer related technologies, per established standards.
• Actively participates as a team member of the IT support group, collaborating with other team members to provide timely, professional, quality solutions to user problems, ensuring problem resolution that meets or exceeds customer expectations.
• Test software and hardware to evaluate compatibility and ease of use for employees.
• Communicating clearly and concisely, both verbally and in writing, on both technical and non-technical matters.
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate and timely solutions to customers.
• Occasionally provides support during off-hours.

Benefits

• 401 (k)
• 401 (k) Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Employee Discount
• Paid Time Off
• Tuition Reimbursement
• Flexible Spending Account
• Health Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees