IT Operations Support - Distribution Center

Tommy Bahama•Auburn, WA

10d•$25 - $38

About The Position

BE THE ISLAND GUIDE Respond to and resolve support incidents and requests related to Wholesale and Supply Chain applications. Log, track, and document issues and resolutions through the company’s ticketing system. Identify whether reported issues are related to systems, processes, or user error and escalate as needed. Coordinate with IT, Program Management, and other business teams to resolve system-related issues. Communicate clearly with business users regarding status updates, issue resolutions, and operational changes. Collaborate with third-party vendors for technical troubleshooting or issue resolution under the guidance of management. Document support procedures, troubleshooting steps, and system-related business processes. Assist with gathering information for functional requirements and testing related to support enhancements or projects. Participate in scheduled operational tasks, following defined processes and procedures. Perform other support-related duties as assigned by the manager

Requirements

Associate’s or Bachelor’s Degree in Information Systems, Business, or equivalent knowledge, skills and abilities that yield the necessary experience to be successful in the position.
Generally, 2 years of experience supporting enterprise systems or warehouse management applications preferred.
Experience using a ticketing system for issue tracking and resolution.
Strong communication and documentation skills with attention to detail.
Ability to follow established processes and escalate issues appropriately.
Good organizational skills and ability to manage multiple tasks within defined priorities.
Willingness to learn new systems and tools with guidance and training.
Provide 24/7 emergency support for systems and applications as needed on an on-call basis.
Ability to recognize the complexities of business problems and use of technology to solve them.
Must be a good listener and understand the needs of customers, staff, management and supporting departments.
Excellent organizational time management skills.
Able to manage and prioritize multiple, simultaneous tasks.
Ability to think strategically and tactically.
Ability to drive tasks to completion in the context of excellent working relationships with all parties.
Ability to quickly comprehend/learn new processes, systems, and methods.
Ability to work through problems independently.
Demonstrated ability to meet Service Level Objectives in resolving incidents and requests.

Nice To Haves

Familiarity with ERP or supply chain systems is a plus.

Responsibilities

Respond to and resolve support incidents and requests related to Wholesale and Supply Chain applications.
Log, track, and document issues and resolutions through the company’s ticketing system.
Identify whether reported issues are related to systems, processes, or user error and escalate as needed.
Coordinate with IT, Program Management, and other business teams to resolve system-related issues.
Communicate clearly with business users regarding status updates, issue resolutions, and operational changes.
Collaborate with third-party vendors for technical troubleshooting or issue resolution under the guidance of management.
Document support procedures, troubleshooting steps, and system-related business processes.
Assist with gathering information for functional requirements and testing related to support enhancements or projects.
Participate in scheduled operational tasks, following defined processes and procedures.
Perform other support-related duties as assigned by the manager