IT Operations Support Partner
About The Position
IT Service Operations IT Support Partner will provide escalated level IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards. Through utilizing IT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed. Support will be provided as during normal business hours, as well as occasional after-hours support. This position will provide remote flexibility two days per week.
Requirements
- Remote Flexible - 6-month contract to hire. could be extended up to 12 months on contract - based on headcount and performance.
- Intermediate Level
Responsibilities
- implementing, maintaining, and enhancing IT infrastructure
- providing technical support
- ensuring world-class customer satisfaction
- adherence to company policies
- enforcing company standards
- technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners
- asset management for hardware devices
- participate in IT related projects and deployments as needed
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
