IT Operations & Service Delivery Manager
About The Position
P&G is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges. The Opportunity We are looking for a IT Operations & Service Delivery Manager to join us in Lima, OH. The IT Operations & Service Delivery Manager is accountable for end‑to‑end Information Technology (IT). Application operations at the site, governing their lifecycle from implementation through steady‑state operations. This role ensures service excellence, operational resiliency, and digital compliance while driving a strong digital culture across the site. You will jointly shape and deliver the Site Digital Strategy, steward the IT portfolio and represent the site as the Client Manager for all local, regional, and global IT deployments. This role manages site warehouse IT operations, projects and governs local innovation to enable sustainable digital transformation while ensuring alignment with global solutions.
Requirements
- Associates or Bachelor’s degree or High School diploma with IT experience.
- Located in or willing to relocate to Lima, OH (Relocation Benefits available if >50 miles from the Lima Plant).
- Experience and/or passion for learning and applying skills in areas such as cyber/information security, IT operations, application management, network operations, connected devices, and personal computing.
- Demonstrated accountability and ownership in leading IT technical incidents to resolution.
- Strong problem‑solving and critical‑thinking skills for outages or operational issues involving warehousing applications, IT devices, networks, or data center operations.
- Strong leadership and communication skills to proactively identify, manage, and communicate critical issues to site leadership and operational teams.
- Technology skills/experience including IT infrastructure (network, servers/data center operations, IT devices).
Nice To Haves
- Experience supervising or collaborating with local/global operational resources (e.g., Xerox, P&G Network Ops, HCL, DXC Server Ops, MYPG Services) is an asset.
- Intermediate/proficient project management skills.
- Linux Redhat Administration experience.
Responsibilities
- Own all IT Operations at the Lima Site Warehouse, including IT operational reporting and scorecard management.
- Lead IT Change Management and Incident Management & Analysis for Warehouse IT projects.
- Lead IT Continuity Planning and Execution to avoid unplanned downtime and ensure IT security and compliance with company technology standards.
- Own both physical IT facilities (data centers, IT rooms, cabinets) and logical IT applications used at the site.
- Conduct IT Continuity assessments, quarterly IT infrastructure assessments, and drive systemic remediation of identified issues.
- Apply ITIL, SRE, project management, engineering, and leadership skills to align plans, solve problems, and deliver results across site teams.
- Ensure end‑to‑end service delivery quality, including service transition, vendor management, and service level management.
- Maintain deep understanding of supported services and business processes to ensure operational excellence and customer satisfaction.
- Continuously identify opportunities to improve efficiency through standardization, automation, and simplification.
- Lead crisis management for complex, high‑impact outages, ensuring rapid resolution and clear communication.
- Available on call for critical incidents.
- Contribute to the site digital master plan and help create differentiating business models and secure operations environments.
- Engage directly with the site leader as a member of the lead team and collaborate with GBS central teams for network, server, and application support.
- Build organizational capability and deliver upskilling initiatives for digital technology.
Benefits
- Responsibilities as of Day 1 - you will feel the ownership of your work from the beginning, and you will be given specific ownership areas and responsibilities.
- Continuous mentorship - you will work with passionate people and receive formal training as well as day-to-day mentoring from your manager.
- Work and be part of a dynamic and encouraging environment - working over a diverse array of interesting problems.
- Promote agility and work/life effectiveness and your long-term well-being.
- Relocation Benefits available if >50 miles from the Lima Plant.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
