IT Operations Manager
Kognitiv Inc.
•Remote
About The Position
The IT Operations Manager is responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure. This role ensures 24/7 system availability, manages the lifecycle of physical and virtual assets, and oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.
Requirements
- Substantial experience in IT operations within a global, multi-time-zone environment, including demonstrated leadership or supervisory experience.
- Advanced proficiency in Windows and macOS administration.
- Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA).
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP).
- Fluent professional verbal and written English communication skills.
- Ability to maintain a secure, private home office environment.
- Sustained use of computer systems and participation in virtual meetings across varying time zones.
- Occasional international travel may be required for corporate audits or strategic planning.
Responsibilities
- Accountable for the performance of IT Managed Service Providers (MSPs); monitors Tier 1 support delivery and ensures adherence to established Service Level Agreements (SLAs).
- Oversees procurement, international logistics, deployment, and secure decommissioning of hardware (laptops/peripherals) across North America, Europe, and Asia.
- Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture. Ensures organizational compliance with SOC2 standards and regional data privacy laws (GDPR, India DPDP, PIPEDA).
- Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development.
- Manages the administration and optimization of core SaaS applications (Google Workspace, OKTA, JumpCloud, Zscaler) and "Modern Workplace" collaboration tools.
- Monitors the health of physical and virtualized environments; leads incident response, disaster recovery planning, and risk mitigation activities.
- Acts as Project Lead for internal technology initiatives, including system migrations, AI implementation, and geographic business expansions.
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
