IT Operations Manager

Mersive Technologies • Lakewood, CO

1d • Hybrid

About The Position

Mersive is seeking an IT Operations Manager to provide hands-on, on-site leadership for our Denver Headquarters while supporting company-wide global IT operations. This is a hybrid, full-time salaried role with a minimum of three days per week on-site and flexibility as business needs require. The role reports directly to the Director of IT and functions as a trusted operational partner across systems administration, business systems support, service delivery, and day-to-day IT operations management. This position is ideal for a career IT professional with 4–8 years of relevant experience who is ready to take ownership of IT operations, coordinate priorities across teams, and grow into broader operational leadership.

Requirements

• Experience managing daily IT operations, project planning, and communications in a dynamic business environment.
• Ownership of user lifecycle management, access changes, and role-based access coordination.
• Hardware lifecycle ownership, from procurement coordination through deployment, support, refresh, and inventory control.
• ITSM-based service delivery experience, including triage, SLA tracking, escalation, and reporting.
• Vendor coordination, support escalation, procurement follow-up, and service accountability.
• Practical experience administering identity and access management controls.
• Experience administering cloud, SaaS, on-site, automation, and scripting environments.
• Working knowledge of security and compliance fundamentals, including least privileged access, access reviews, and audit evidence.
• 4–8 years of hands-on experience in IT operations, systems administration, service delivery, business systems support, or related operational technology roles.
• Strong communication skills across stakeholder updates, customer-facing support, documentation, and compliance best practices.
• Ability to manage priorities, coordinate cross-time-zone escalations, communicate tradeoffs, and meet SLAs.
• Experience supporting or administering business systems, collaboration platforms, workflow tools, and cloud-first environments.
• Comfort using scripting, automation, and assistive tools to improve IT operations and documentation.
• Working knowledge of ISO 27001, SOC-2, HIPAA security frameworks, systems and tools.

Nice To Haves

• A true "jack-of-all-trades" mindset with strong ownership and follow-through.
• Curiosity and eagerness to learn information security and new systems, tools, and technologies.
• Sound judgment when handling sensitive systems, access, and confidential information.
• Comfort improving how things work, not simply maintaining the status quo.
• Someone who values mentorship, autonomy, and accountability.
• Willingness to participate in ad-hoc on-call support for critical issues when needed.

Responsibilities

• Serve as the primary on-site IT operations lead for Denver Headquarters, providing global support and systems management coordination.
• Own IT service request triage, prioritization, escalation, and resolution in alignment with established SLAs and business impact.
• Provide clear stakeholder updates, maintain concise internal documentation, and identify communication needs for recurring or high-impact issues.
• Coordinate onboarding and offboarding, including access, hardware, system readiness, deprovisioning, and HR or manager handoffs.
• Serve as a trusted escalation and decision-support point for day-to-day IT operations.
• Administer and monitor core systems, including: Identity and access management platforms, Business applications and workflow tools, Documentation and service management platforms, Financial, customer, and business operations platforms, Development, cloud, and customer-facing operational systems, Network and local infrastructure administration.
• Coordinate interdepartmental IT operational tasks.
• Manage access changes, permission reviews, audit workflows, and evidence collection.
• Support evaluation, onboarding, and administration of new systems as the environment evolves.
• Partner with the Director of IT on planning, tooling decisions, service reporting, vendor coordination, and cross-functional initiatives.
• Exercise sound judgment in IT decisions affecting users, systems, access, and security.
• Identify recurring issues, service trends, and risk areas; propose practical improvements and automation.
• Create, update, and maintain IT documentation, runbooks, knowledge base articles, and operational procedures.
• Refine workflows to improve visibility, accountability, response quality, and repeatability.

Benefits

• Comprehensive benefits including medical, dental, vision, and retirement plans.
• Paid time off and company holidays.
• Ongoing mentorship and opportunities for professional, technical, and leadership development within IT Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed