IT Operations Manager
Spartan Fitness•Nashville, TN
20h
About The Position
Spartan Fitness Holdings is seeking a driven and accountable IT Operations Manager to serve as the internal owner of day-to-day technology operations across our corporate office and 160+ studio locations. This role ensures Spartan maintains internal ownership, visibility, and accountability while partnering with external IT providers for technical execution.
Requirements
- Strong Microsoft 365 and identity management knowledge
- Analytical and performance-oriented mindset
- Ability to communicate technical issues at an executive level
- Bachelor's degree in IT or related field
- 5–8 years of IT experience.
- Experience coordinating managed service providers.
Nice To Haves
- Multi-site or franchise experience preferred.
Responsibilities
- Serve as primary liaison to corporate and field IT vendors
- Monitor ticket queues, SLAs, and escalation performance
- Review monthly reporting and summarize insights for leadership
- Own IT performance visibility and vendor accountability
- Lead operational reviews and executive summaries
- Drive clarity in issue ownership and resolution
- Oversee Microsoft 365 licensing and governance
- Support identity and endpoint management systems
- Improve documentation and internal standards
- Monitor recurring issues across 160+ locations
- Coordinate vendor performance and escalation
- Support infrastructure rollout and new openings
- Ensure consistent technology standards across locations
- Review security dashboards and incident reports
- Track remediation and escalate systemic risks
- Promote adherence to IT security best practices
- Track IT spend and vendor costs
- Identify operational inefficiencies and improvements
- Assist leadership with IT roadmap visibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
