IT Operations Manager

Rogo • New York, NY

19d • Onsite

About The Position

The IT Operations Manager will be the go-to person for keeping our technology infrastructure running and our employees supported. At Rogo, we're an in-person, fast-moving, collaborative team, and this role is essential to building the IT foundation that lets our team operate securely and at scale. As our headcount grows, our physical footprint expands globally, and we build out our HQ office, we need a dedicated owner who can grow the function with us. From running our in-house helpdesk to assisting our office buildout to supporting our security team on endpoint and network operations, you'll own the hands-on IT work that keeps Rogo moving.

Requirements

• 5+ years of hands-on ("hard") IT support experience
• Strong, in-depth AV experience: conference room builds, all-hands setups, and AV troubleshooting
• Experience with MDM platforms (Jamf, Intune, or similar) and identity/access tools (Okta, Google Workspace)
• Familiarity with networking devices, firewall configuration, and VPN management
• Experience coordinating global device logistics and remote provisioning

Nice To Haves

• You thrive in fast-paced environments.
• You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
• You are ambitious.
• You have fun solving problems that others think are impossible.
• You are curious. You find joy in learning about AI, technology, and finance.
• You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity.
• You are collaborative, organized, thoughtful, and kind.

Responsibilities

• Run our in-house helpdesk, providing fast, dedicated IT support to employees across all geographies
• Own onboarding and offboarding IT workflows — provisioning devices, managing access, recovering hardware, and handling data at scale as headcount grows
• Manage remote onboardings internationally, including device shipping, provisioning, and securing equipment across borders
• Flex into customer-facing technical support as needed
• Design, build out, and maintain AV setups for conference rooms, all-hands, and events
• Lead the physical IT buildout of our new 8th floor space — networking, AV, and access control
• Be the go-to for anything AV: troubleshooting, upgrades, and day-of support for high-visibility meetings
• Support the buildout of enterprise-grade network infrastructure for office and remote environments, including ongoing hardening and monitoring
• Assist with endpoint security operations — laptop hardening, patching, and compliance
• Support MDM operations: tracking, provisioning, and recovering laptops across geographies

Benefits

• Up and to the right: Rogo has strong product adoption with the world's leading financial institutions, and we are still early. The upside is enormous.
• Extraordinary team: we take talent density seriously. You'll do the best work of your career alongside some of the sharpest people in AI and finance.
• A one-of-one problem: bringing AI to the core of how Wall Street works is one of the most ambitious, technically demanding, and consequential problems today. There is nowhere else you can work on it at this scale.
• Real ownership: You'll own real surface area and watch the world's most sophisticated users rely on your work.
• Always at the frontier: we work at the edge of what the best models can do and turn it into products people trust. If you're obsessed with AI, this is where it's happening.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed