IT Operations Manager 1(Distributed Operating Systems)

U.S. Bank • Saint Paul, MN

5h • Hybrid

About The Position

Lead and oversee 24x7 IT Operations activities across a complex, multi-platform enterprise environment, ensuring the availability, stability, and performance of critical technology systems. Manage, monitor, support, and maintain enterprise infrastructure, production services, batch operations, application support, and operational processes to meet established service levels. Direct and develop IT Operations staff by providing leadership, coaching, performance management, scheduling, and day-to-day operational guidance to achieve departmental and organizational goals. Drive incident, problem, change, and service management processes to minimize operational risk, reduce downtime, and improve service reliability. Plan and manage shift operations to deliver effective and efficient technology services that support business objectives and customer expectations. Demonstrate a strong sense of urgency and accountability while leading teams in a fast-paced, mission-critical environment requiring continuous operational support. Partner with technology, business, and infrastructure teams to understand evolving business needs, prioritize support requirements, and implement operational improvements. Manage workforce activities including employee relations, performance reviews, work assignments, time approvals, vacation scheduling, succession planning, and talent development. Monitor operational metrics, service level agreements (SLAs), system performance, and capacity trends to identify opportunities for continuous improvement and automation. Assist in planning, forecasting, and managing small to moderate operational and project budgets while ensuring adherence to financial, compliance, risk, and governance requirements. Serves as a hand-on supervisor, providing day-to-day leadership while actively contributing to workload management and delivery.

Requirements

• Bachelor's degree or equivalent work experience
• At least 6 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Nice To Haves

• IT Operations Leadership experience supporting large-scale enterprise infrastructure and mission-critical environments.
• Strong knowledge of Windows/Linux administration, cloud platforms (AWS, Azure, or GCP), networking, and infrastructure services.
• Experience with Incident, Problem, Change, and Service Management (ITIL) methodologies and operational governance.
• Expertise in monitoring, observability, logging, and performance management tools such as Splunk, Dynatrace, Datadog, AppDynamics, or similar platforms.
• Experience managing high availability, disaster recovery, capacity planning, and business continuity programs.
• Strong understanding of automation and scripting using PowerShell, Python, Ansible, Terraform, or related technologies.
• Proven ability to lead cross-functional teams, manage vendor relationships, and influence stakeholders at multiple organizational levels.
• Excellent analytical, communication, leadership, and operational risk management skills with a focus on reliability, compliance, and continuous improvement.

Responsibilities

• Lead and oversee 24x7 IT Operations activities
• Manage, monitor, support, and maintain enterprise infrastructure, production services, batch operations, application support, and operational processes
• Direct and develop IT Operations staff
• Drive incident, problem, change, and service management processes
• Plan and manage shift operations
• Partner with technology, business, and infrastructure teams
• Manage workforce activities including employee relations, performance reviews, work assignments, time approvals, vacation scheduling, succession planning, and talent development
• Monitor operational metrics, service level agreements (SLAs), system performance, and capacity trends
• Assist in planning, forecasting, and managing small to moderate operational and project budgets

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager