IT Operations Manager

CACI International•Washington, DC

1d•$105,100 - $231,100•Onsite

About The Position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated IT Operations Manager to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Requirements

Must hold a current Top Secret SCI clearance with ability to obtain poly
An AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Minimum 6 years of experience operating or maintaining infrastructure or network architectures
Minimum 4 years of experience managing operations centers, including monitoring, incident response and related ITSM processes, staffing, and other resources
Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)
Demonstrated ability to influence others outside of job area regarding complex policies, practices or procedures
Experience managing people, programs, or projects or significant size and relevance to organization
Willingness to learn new skills and new technologies.

Nice To Haves

ITIL 4 Foundation Certification

Responsibilities

Manages team(s) of operations specialists to coordinate execution of customer-centric, enterprise-wide monitoring, management, and maintenance approaches to drive approved service quality and interoperability across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology Service Management (ITSM) and the Defense Enterprise Service Management Framework (DESMF))
Manages infrastructure services for integration, operations, and maintenance functions to ensure mission success
Improves, automates, and increases efficiencies while maintaining secure mission responsive operations
Maintains required documentation to Authority to Operate (ATO), policies, procedures and related DoDIIS information as mandated by policy, procedure, and authorized by the DIA CIO
Oversees staffing resources and schedules to meet 24/7/365 global operations availability, reliability, and resiliency requirements
Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions IAW the contract documents and meets performance metrics set forth in the SLAs
Maintains the operational readiness of the IT enterprise, providing global operations, maintenance, management, monitoring, and installation services
Ensures high-quality delivery through collaborative customer and team ITSM service delivery processes and reviews
Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical
Champions IT/IM service delivery standards and values across the enterprise
Oversees quantifiable Continual Service Improvement (CSI) efforts
Provides guidance and support for improved IT management and control