IT Operations Liaison, Position No. 01181
About The Position
The Virginia Department of Motor Vehicles (DMV) is seeking an IT Operations Liaison for its Architecture Office at its headquarters in Richmond, VA. This role will provide technical support to the IT Chief Architect and Agency IT Resource (AITR), focusing on enhancing the coordination of Virginia Information Technology Agency (VITA) activities and aligning them with the DMV IT Strategic Plan and other Agency Technology initiatives. The IT Operations Liaison will collaborate with DMV business and IT stakeholders, as well as VITA, to deliver and optimize enterprise IT services that support agency programs and strategic initiatives. Key functions include facilitating service coordination, performance management, and issue resolution, ensuring alignment with business needs and operational priorities. The position also contributes to cost management and continuous improvement by analyzing service usage, performance trends, and vendor capabilities. The DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles, along with a wide array of businesses. The agency operates on five core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
Requirements
- Knowledge and understanding of information technology infrastructure, applications, software and end user products and services.
- Comprehensive business, strategic and relationship management skills.
- Comprehensive knowledge of strategic planning activities.
- Experience in leading, directing and managing resources.
- Experience partnering with business stakeholders to translate operational needs into technical solutions.
- Experience facilitating the planning and implementation of IT solutions aligned to organizational goals and priorities.
- Working experience presenting technical information to non-technical professionals.
Responsibilities
- Work with and provide technical support to the IT Chief Architect and Agency IT Resource (AITR).
- Focus on improving coordination of Virginia Information Technology Agency (VITA) activities and mapping those to the DMV IT Strategic Plan and other Agency Technology initiatives.
- Partner with DMV business and IT stakeholders and Virginia Information Technologies Agency (VITA) to deliver and optimize enterprise IT services that support agency programs and strategic initiatives.
- Facilitate service coordination, performance management, and issue resolution while ensuring alignment with business needs and operational priorities.
- Contribute to cost management and continuous improvement through analysis of service usage, performance trends, and vendor capabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
