Executive IT Support Liaison

Thermo Fisher Scientific • Waltham, MA

1d • Onsite

About The Position

As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

Requirements

• Superior work ethic “customer first” attitude
• Innovative
• Provide “white-glove” treatment to colleagues
• Enjoy meeting people and building relationships with colleagues
• Sense of urgency—but also the ability to keep your cool
• Punctual
• Enthusiastic about learning new technologies and processes
• Can work with minimum supervision and be self-motivated
• Agile at finding the right solution in any situation
• Maintain adaptability
• Build and document day-to-day process
• Travel Requirement: <25%
• Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
• Experience in ServiceNow
• Accessing/Analyzing Data in PowerBI
• Mac Hardware/OS, PC Hardware/OS
• Video Conferencing hardware
• Townhall/Event Production
• Dell/Mac
• iPhone/iPad

Nice To Haves

• Bachelor’s degree in a technical or related field is preferred but not required. Candidates with relevant hands-on experience or demonstrated success in a related role are strongly encouraged to apply

Responsibilities

• Leverage PPI to enable constant improvement
• Provide regular updates to management as requested by lead
• Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
• Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
• Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
• Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees