Senior IT Support Specialist - Executive Support

HDR•Omaha, NE

About The Position

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Senior IT Support Specialist on the Executive IT team, we’ll count on you to:

Requirements

Associate's degree in Computer Science/MIS-related area or equivalent work experience
A minimum of 3 years of experience in technical support of PC, networks and servers
Excellent working knowledge of computer and peripherals
Expanded working knowledge in systems operations and maintenance
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers
Working knowledge and ability to help users with Microsoft Office applications
Excellent client service and interpersonal skills
Ability to communicate needs and new ideas with users and management
Ability to write software and hardware evaluations and make recommendations for management review
Ability to work with vendors to request service and work through defective product issues
Self-starter able to handle multiple tasks and deadlines with minimal supervision

Nice To Haves

Experience supporting live events, streaming platforms, or enterprise A/V environments.
Familiarity with ServiceNow or similar ITSM platforms
Experience handling non-standard hardware or policy-exception requests.

Responsibilities

Provide dedicated, high-touch (“white glove”) technical support to senior and executive level staff throughout the organization.
Respond quickly to support requests with high availability, potentially requiring action outside of typical business hours
Ensure minimal downtime, providing expedited resolution of incidents
Coordinate across IT teams to remove barriers to execution and provide timely, effective support.
Exercise professionalism, discretion, technical depth, and operate with a high degree of autonomy
Manage incidents and requests using ServiceNow
Coordinate directly with various business groups including other IT Support teams, Infrastructure groups, etc.
Facilitate procurement, configuration, and deployment of hardware, software, and accessories – which may frequently include configurations that are considered non-standard
Support executive-facing audio-visual services, including live streams, live events, and enterprise collaboration platforms (e.g., Microsoft Teams Live Events, eCDN, conference room systems).
Collaborate with the A/V team to ensure reliable execution of high-visibility broadcasts and executive events.
Perform other duties as needed