IT Operations Internship - Fall 2026

NPR•Washington, DC

1d•Onsite

About The Position

In this role you will be the first point of contact to support staff and the technology they use at NPR, from business applications to network connectivity, broadcast and podcast production. You will provide staff with training and troubleshooting assistance at the application and hardware level. This role works closely with other technology teams to support our tools and services so that technology issues are addressed quickly. The ideal candidate will have the desire to enter into the IT Operations fields and have relevant coursework or IT Support experience. You will work as part of the IT Operations team to support NPR staff and the technology they use. The internship will focus on resolving issues with applications, hardware, accounts, and connectivity in an enterprise IT environment as well as helping with reporting and projects.

Requirements

Familiarity with Microsoft Office
Computer hardware, application, OS, and mobile troubleshooting skills
Exceptional customer service/interpersonal skills
Excellent verbal and written communications skills
Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
Self-Starter, detail oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures
Must be a current student in an accredited degree program or a recent graduate of no more than 12 months from the month of the start of the internship.

Nice To Haves

Prior Service Desk experience or equivalent education/technical training or internship is a plus

Responsibilities

Provide end-user support to resolve technical incidents for staff working in-person and remotely
Diagnose issues with computers, mobile devices, and peripheral hardware
Diagnose issues with network connectivity over ethernet, wireless, and VPN
Troubleshoot applications on PC, Mac, mobile
Manage accounts for mail, telecom, and access controls
Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, MFA
Monitor, triage, and take ownership of support incidents
Assist in building PCs, installing applications, testing, maintaining, and supporting PCs, mobile devices, and peripherals
Provide creative troubleshooting and support for applications and production systems
Responds to service requests within required Service Level Agreement
Collaborate with other teams to support local infrastructure and services and assist with projects
Address system outages by following appropriate escalation path
Perform periodic audits of equipment, access, and accounts
Correspond with internal NPR clients and departments
Create knowledgebase articles for repeatable processes
Adhere to Service Desk policies and procedures and all organizational security standards

Benefits

Interns are eligible to make elective contributions to the NPR 403(b) retirement plan.
Transit Commuter benefits through HealthEquity
Membership with the Signal Financial Federal Credit Union
Free access to on-site Wellness Center (at DC Headquarters)
Free fitness center membership (at DC Headquarters)
Secure bike facilities (at DC Headquarters)
Garage parking (at DC Headquarters)
Onsite cafeteria (at DC Headquarters)
Employee Assistance Program with up to six face-to-face counseling sessions per issue
Global Guardian worldwide assistance
Business Travel Accident coverage
Holiday pay for 10 observed holidays plus one floating holiday per year (for interns working 30+ hours/week)
Accrue 3.08 hours of sick leave each pay period with no waiting period (for interns working 30+ hours/week)
Professional development opportunities
Flexible work hours
Telecommuting options