IT Operations Engineer (L2) – Warehouse Operations
About The Position
iSoftStone, Inc. is seeking an experienced IT Operations Engineer (L2) to support warehouse and office IT operations in Canada. This role is responsible for advanced technical troubleshooting, infrastructure support, network issue resolution, handheld device management, monitoring response, and operational optimization in a 24/7 warehouse environment. The engineer will serve as the escalation point for complex IT issues and work closely with warehouse operations, vendors, and regional IT teams to ensure stable and efficient IT services. This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, the employee will be based at the new warehouse full-time.
Requirements
- Three+ years of IT support or IT operations experience.
- Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.
- Familiar with TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and troubleshooting tools.
- Experience with ticketing systems and IT service management processes.
- Strong troubleshooting, communication, and documentation skills.
- Ability to support shift-based or after-hours operations when required.
Nice To Haves
- Experience in warehouse, logistics, manufacturing, or retail environments.
- Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems.
Responsibilities
- Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.
- Troubleshoot hardware, software, system performance, and operating system issues.
- Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.
- Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.
- Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.
- Support conference room and video meeting equipment.
- Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.
- Support IT asset management, SOP creation, documentation, and operational process improvement.
- Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
