IT Operations Engineer

Ivalua•Pittsburgh, PA

5h•$88,000 - $115,000•Hybrid

About The Position

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of over sixty IT & Cybersecurity professionals in charge of the deployment and operations of the Ivalua Cloud, which hosts the environments for our clients around the world. It is also responsible for internal IT infrastructures, IT applications and data, IT support for our users as well as the Security monitoring & IT security handling. We are seeking an Operations Engineers to join our Platform Engineering team. These roles provide continuous infrastructure support across staggered shifts, ensuring system stability, operational excellence, and seamless handoff between coverage windows.

Requirements

At least 3 years + experience in IT operations, systems administration, containerization, and infrastructure support
Basic understanding of infrastructure-as-code (IaC) and configuration management principles
Familiarity with tools used for infrastructure provisioning and automation
Basic understanding of containerization concepts (e.g., containers, images, service orchestration)
Basic scripting (PowerShell, Bash, or Python) for automation and task efficiency
Understanding of networking fundamentals (DNS, IP, routing, firewalls)
Familiarity with cloud infrastructure concepts (IaaS, VM management, storage)
Experience with monitoring and alerting systems
Understanding of security and vulnerability management concepts
Familiarity with Linux and Windows-based systems administration
Ability to troubleshoot issues across application, container, and infrastructure layers
Proactive mindset toward identifying improvements in system performance and operational efficiency
Bachelor’s degree in IT, or relevant field preferred with a minimum of 3 years of relevant professional experience OR Equivalent combination of education and experience
Strong attention to detail and process adherence
Ability to work independently within defined procedures
Strong communication and collaboration skills

Responsibilities

Execute and support infrastructure automation workflows, including running and validating pre-defined automation jobs
Assist in the maintenance and execution of configuration management and infrastructure provisioning pipelines
Manage and support containerized workloads, including service lifecycle operations (deployments, restarts, scaling, and troubleshooting)
Monitor infrastructure health and respond to alerts or incidents in real-time, ensuring uptime and stability
Perform VM lifecycle management (provisioning, resizing, decommissioning)
Execute patch management and validate system updates
Support vulnerability remediation and escalate complex issues
Perform backup validation and assist in restore operations
Maintain and update operational documentation and runbooks
Participate in onboarding and offboarding of systems and users
Conduct peer reviews for operational changes and tasks
Ensure clean shift handoffs with proper documentation
Support routine maintenance and scheduled operational activities
Act as an operations point of contact for cross-functional teams, providing insight into system health and ongoing activities
Assist in capacity monitoring and planning, identifying trends and escalating recommendations for scaling or optimization
Support data-driven decisions by helping gather and report on system performance and utilization metrics
Assist with routine maintenance and operational tasks across container orchestration environments
Support and collaborate with senior engineers on complex issues, but operate within defined procedures for standard operations
Contribute to establishing a consistent operational tempo, including monitoring trends, identifying anomalies, and supporting proactive maintenance