IT Operations Engineer III

Toyota Material Handling•Columbus, IN

4h•Onsite

About The Position

TINA provides shared services to North American entities of TICO, Japan. TINA’s Information Technology team is responsible for providing IT shared services to numerous locations (subsidiaries) across North America. These IT shared services include datacenter and cloud IaaS, LAN/WAN services, information security services, server/desktop management, desk phone administration, active directory administration, email, and IT consulting services. The engineer in this role will be a member of the team that supports and manages these services and the infrastructure that hosts them. The position requires Windows administration experience and a working understanding of Active Directory, Windows Operating Systems, and virtualized environments. The Windows Systems Engineer will be responsible for providing level 2 and 3 support to our internal customers.

Requirements

Minimum 5 year’s professional experience managing and administering Windows environments
Intermediate Network experience (Cisco Routing, Switching, V-Lan; Firewall mgmt. (Palo Alto))
Strong knowledge of current Windows desktop and server operating systems
Experience with Microsoft technologies, including: Active Directory, Active Directory DNS, current Office productivity suite, System Center Configuration Manager/Intune, Group Policy
Experience automating the administration of Windows Environments
Experience providing end-user support for incidents, requests, and changes
Excellent written and verbal communication skills with the ability to target communications to various audiences, from basic user to executives
Microsoft 365 administration experience
Experience working in an ITIL environment
Experience administering Virtual Environments (Nutanix and VMware HCI) and Azure subscriptions
Familiarity with ServiceNow or similar tracking system
Experience with Software Packaging and deployment
Scripting (PowerShell, VBScript) Experience

Nice To Haves

Experience delivering a product, application, or technology from inception to implementation/ongoing support is preferred

Responsibilities

Research and recommend the most appropriate platforms, solutions, configuration, and infrastructure options for the delivery of IT Shared Services
Contribute to the roadmap for the evolution and maturity of the environment with a focus on meeting current business needs as well as being scalable for future needs.
Actively contribute toward improvements that allow for more efficient support of the environment, applications, and customers.
Collaborate with the team to increase the availability of our services by providing iterative improvements to existing infrastructure solutions
Install, configure, test, maintain, and patch Windows operating systems, Windows applications, and system management tools (SCCM and Intune).
Administer and maintain shared services applications and infrastructure (i.e. Active Directory, Microsoft 365, ServiceNow, SD-WAN, MDO (or M$ security suite), DNS, TEAMS voice)
Work with our MSP to coordinate the troubleshooting and configuration of the WAN.
Participate in Sec-ops activities as they relate to supporting TINA’s shared services
Support the operations of multiple datacenters (and the infrastructure contained within them) and multiple Azure tenants
Provide 2nd and 3rd level support and troubleshoot complex problems via email, phone, and other electronic medium
Participate in system migrations and special projects/product development activities as assigned
Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
Participate in after-hours, on-call rotation, and maintenance windows activities
Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
Participate in self-guided and classroom training to continuously improve technical skills