IT & Operations Coordinator (Part-Time)

Jackbox Games•Chicago, IL

13h•Hybrid

About The Position

Jackbox Games is looking for a part-time IT & Operations Coordinator to join their team. This is a hybrid position requiring time in-office and is only open to candidates located in Chicago, IL. The role involves owning the day-to-day IT operations that keep the studio running, including accounts, access, equipment, licenses, and the help desk queue. It is an operations and administration role, not a deep technical one, focusing on customer service for IT needs. The coordinator will be responsible for resolving routine requests, escalating technical issues, managing accounts and licenses, handling IT aspects of onboarding/offboarding, managing hardware inventory, coordinating equipment purchasing and repairs, managing software renewals, maintaining documentation, and assisting with general administrative tasks.

Requirements

Reliable transportation to our Chicago office.
Regular on-site presence is required as this role handles physical equipment.
Strong organization and follow-through. You own tasks from start to finish and nothing falls through the cracks.
Comfort with technology. You can navigate admin dashboards, follow technical documentation, and pick up new tools quickly.
Clear, friendly communication.
Experience administering Google Workspace, Slack, or similar tools.
Prior help desk, IT support, office management, or operations coordination experience.
Must work collaboratively.
Committed to excellence.
Desires to work in a comfortable, friendly atmosphere.

Responsibilities

Run the IT help desk: be the first point of contact, resolve routine requests yourself, escalate technical issues to engineering with clear context, and track everything to closure.
Manage accounts, access, and software licenses across the tools the studio runs on (Google Workspace, Slack, JumpCloud, Adobe, and others).
Handle the IT side of onboarding and offboarding for employees and contractors.
Keep our hardware inventory accurate and coordinate equipment purchasing, shipping, repairs, and returns.
Stay ahead of software renewals and subscriptions so nothing lapses or auto-renews at a surprise price.
Keep documentation and checklists current so common requests get easier over time.
Pitch in on general administrative tasks as needed – the odds and ends that keep a small studio running.