IT & Operations Coordinator (Part-Time)
About The Position
Jackbox Games is looking for a part-time IT & Operations Coordinator to join their team. This is a hybrid position requiring time in-office and is only open to candidates located in Chicago, IL. The role involves owning the day-to-day IT operations, including accounts, access, equipment, licenses, and managing the help desk queue. It is an operations and administration role, not a deep technical one, requiring comfort with technology, strong organizational skills, and the ability to follow tasks through to completion. The position is akin to a customer-service role for IT, ensuring that requests for licenses, laptops, or password resets are handled efficiently. The successful candidate will be able to research and resolve unfamiliar technical issues and document solutions.
Requirements
- Reliable transportation to our Chicago office. This role handles physical equipment, so regular on-site presence is required.
- Strong organization and follow-through. You own tasks from start to finish and nothing falls through the cracks.
- Comfort with technology. You can navigate admin dashboards, follow technical documentation, and pick up new tools quickly.
- Clear, friendly communication. Most of this job is helping colleagues who are varying degrees of stressed about a thing that isn't working.
- Experience administering Google Workspace, Slack, or similar tools.
- Prior help desk, IT support, office management, or operations coordination experience.
Responsibilities
- Run the IT help desk: be the first point of contact, resolve routine requests yourself, escalate technical issues to engineering with clear context, and track everything to closure.
- Manage accounts, access, and software licenses across the tools the studio runs on (Google Workspace, Slack, JumpCloud, Adobe, and others).
- Handle the IT side of onboarding and offboarding for employees and contractors.
- Keep our hardware inventory accurate and coordinate equipment purchasing, shipping, repairs, and returns.
- Stay ahead of software renewals and subscriptions so nothing lapses or auto-renews at a surprise price.
- Keep documentation and checklists current so common requests get easier over time.
- Pitch in on general administrative tasks as needed – the odds and ends that keep a small studio running.
Benefits
- Paid time off
- 401K with company match
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
