IT Operations Consultant

Conduent

3d

About The Position

Requires formal education and experience in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages areas of expertise to achieve results. Ability to complete work self-guided. College or university degree required. Requires specialized depth and breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Self-starter, with guidance only required for complex situations. May guide functional teams or projects. Progression to this level is typically restricted based on business requirements. Requires in-depth understanding in own field. Anticipates business challenges and recommends improvements. Impacts the achievement of customer, operational, project, or service goals. Work is guided by functional policies. May drive functional teams or projects with moderate resource requirements, risk, and/or complexity. Guides others to solve complex problems. Requires conceptual and innovative thinking to develop solutions. Communicates difficult concepts and negotiates with others to adopt a different point of view.

Requirements

• Formal education and experience in a professional, sales, or technical area.
• Ability to complete work self-guided.
• College or university degree required.
• Specialized depth and breadth of expertise.
• In-depth understanding in own field.
• Conceptual and innovative thinking to develop solutions.
• Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.

Responsibilities

• Manages platform operations for clients or a small operations team.
• Guides platform maintenance and execution tasks.
• Collaborates with departments for new platform builds and troubleshooting issues.
• Communicates direction on designing and implementing new solutions.
• Advises managers on status updates, issues, or concerns.
• Assists in reviewing documentation and architecture diagrams.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, backlogs sessions.
• Identifies areas of opportunity to improve our service offering.
• Performs other duties as assigned.
• Complies with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior