IT Operations Assistant (6-month fixed-term)

Zymeworks Inc.•Vancouver, BC

21h•CA$48,000 - CA$73,600

About The Position

This is a 6-month fixed-term role for an IT Operations Assistant. The position involves coordinating IT vendor onboarding, contract administration, renewals, and contractor onboarding/offboarding. It also includes supporting IT procurement, maintaining records of IT contracts and licenses, tracking hardware inventory, managing departmental budgets and metrics, coordinating department meetings, and providing administrative support to IT leadership. The role also focuses on improving departmental processes and assisting with ticket coordination.

Requirements

Diploma or Bachelor's degree in Business Administration, Information Technology, or a related field, or an equivalent combination of education and experience.
3+ years of experience in an executive assistant, administrative, or operations coordination role.
Experience providing administrative support to leadership is required.
Experience creating PowerPoint decks for leadership is required.
Experience coordinating procurement, contracts, vendors, or software licensing is required.
Experience supporting multiple priorities and stakeholders in a fast-paced environment.
Strong organizational and time management skills with exceptional attention to detail.
Strong aptitude for understanding and adhering to established and changing processes.
Excellent interpersonal and communication skills, with the ability to collaborate across technical and non-technical teams.
Demonstrated ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
Proficiency with Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Strong problem-solving skills with a proactive, customer-service-oriented mindset.
Ability to work independently while supporting multiple team members and leaders.
Comfortable coordinating operational activities, meetings, and executive-level administrative tasks within a dynamic IT environment.

Nice To Haves

Experience supporting an IT department or technology-focused organization is preferred.
Experience with procurement and contract tracking systems; Coupa and DocuSign experience is preferred.
Experience with project coordination tools such as Jira, Smartsheet, Microsoft Project, or similar platforms is an asset.

Responsibilities

Coordinate IT vendor onboarding, contract administration, renewals, and contractor onboarding/offboarding processes.
Support IT procurement activities by coordinating purchase requisitions, purchase orders, software renewals, and vendor communications.
Partner with Procurement, Finance, Legal, and IT stakeholders to facilitate contract execution.
Maintain accurate records of IT contracts, purchase orders, software licenses, assets, and related documentation across internal systems.
Monitor software and hardware license renewals to ensure timely renewals and compliance with company policies.
Track hardware inventory, ensure records are up to date and flag when inventory is running low or needs maintenance.
Track departmental budgets, invoices, expenditures, forecasts, and key operational metrics; prepare reports and dashboards as required.
Coordinate department meetings, agendas, documentation, and follow-up on action items across the IT organization.
Ensure accurate record keeping and assist in modernizing IT’s documentation practices.
Provide administrative support to IT leadership, including calendar coordination, meeting logistics, travel arrangements, and departmental communications as needed.
Assist in preparing presentations, reports, organizational communications, and documentation for IT leadership.
Identify opportunities to improve departmental processes and contribute to continuous improvement initiatives.
Assist in ticket coordination.
Perform other operational, administrative, change management and coordination duties as assigned.