IT Operations & Applications Administrator

Kymanox•Morrisville, NC

2d•Hybrid

About The Position

Kymanox is looking for an IT Operations & Applications Administrator to keep our Microsoft environment running smoothly day to day. The bulk of this role is Microsoft 365 and Azure administration — managing users and access, keeping systems healthy, and handling the routine tasks that keep a modern cloud workplace running. You'll be a go-to person for Microsoft-related requests across the company. Alongside that, you'll lend a hand with our suite of custom internal applications — helping users with questions, managing their accounts and permissions, and giving new features a test before they go out. We're looking for someone dependable and detail-oriented who's comfortable learning new tools quickly and enjoys being the person who keeps everything ticking. Strong communication matters — you'll work with users at every level and translate their requests into clear, actionable next steps.

Requirements

2–4 years of hands-on experience administering Microsoft 365 and/or Azure environments
Working familiarity with Entra ID (Azure AD), Exchange Online, and basic Windows administration
Strong communication and a genuine customer-service mindset — patient and clear with users
Strong attention to detail and solid problem-solving instincts
Comfortable learning new software quickly and self-managing routine work through a ticketing system

Nice To Haves

Exposure to Intune MDM and to supporting LAN / WLAN networking
Familiarity with IT ticketing systems; basic knowledge of ITIL protocols is a plus
Some application-support or QA/testing experience (writing simple test cases, reporting bugs)
Awareness of basic cybersecurity practices (device, user, and access security)
Microsoft certifications (e.g., MS-900, AZ-900, or role-based associate certs)
Familiarity with Git/GitHub or an issue tracker (Azure DevOps, Jira, GitHub Issues)
AI-assisted tool familiarity (Claude Code, Copilot, Cursor) or light scripting (PowerShell, Python)

Responsibilities

Administer Microsoft 365 — Exchange Online, Teams, SharePoint, and license management
Manage users, groups, and access in Microsoft Entra ID (Azure Active Directory)
Handle device enrollment and policies in Intune mobile device management
Support Azure-based Windows servers and day-to-day cloud configuration
Perform routine monitoring — check that systems are healthy, review logs, and confirm scheduled jobs completed
Work helpdesk tickets: resolve Microsoft and general IT requests, and escalate the rest with clear detail
Serve as a friendly point of contact for users of our suite of custom internal applications
Manage user accounts, permissions, and access requests within these custom internal applications
Give new features and updates to the custom applications a quick test before they reach users, and report issues clearly to engineering
Keep simple how-to guides and admin notes for the custom internal applications up to date
Support LAN and WLAN equipment and general office IT (conference rooms, printers, desk phones)
Follow and help enforce Kymanox's cybersecurity and standard operating procedures
Coordinate with vendors and manage service providers when outside help is needed