IT Operations & Applications Administrator
About The Position
Kymanox is looking for an IT Operations & Applications Administrator to keep our Microsoft environment running smoothly day to day. The bulk of this role is Microsoft 365 and Azure administration — managing users and access, keeping systems healthy, and handling the routine tasks that keep a modern cloud workplace running. You'll be a go-to person for Microsoft-related requests across the company. Alongside that, you'll lend a hand with our suite of custom internal applications — helping users with questions, managing their accounts and permissions, and giving new features a test before they go out. We're looking for someone dependable and detail-oriented who's comfortable learning new tools quickly and enjoys being the person who keeps everything ticking. Strong communication matters — you'll work with users at every level and translate their requests into clear, actionable next steps.
Requirements
- A bachelor’s degree in an IT-related field.
- 2–4 years of hands-on experience administering Microsoft 365 and/or Azure environments
- Working familiarity with Entra ID (Azure AD), Exchange Online, and basic Windows administration
- Strong communication and a genuine customer-service mindset — patient and clear with users
- Strong attention to detail and solid problem-solving instincts
- Comfortable learning new software quickly and self-managing routine work through a ticketing system
Nice To Haves
- Exposure to Intune MDM and to supporting LAN / WLAN networking
- Familiarity with IT ticketing systems; basic knowledge of ITIL protocols is a plus
- Some application-support or QA/testing experience (writing simple test cases, reporting bugs)
- Awareness of basic cybersecurity practices (device, user, and access security)
- Microsoft certifications (e.g., MS-900, AZ-900, or role-based associate certs)
- Familiarity with Git/GitHub or an issue tracker (Azure DevOps, Jira, GitHub Issues)
- AI-assisted tool familiarity (Claude Code, Copilot, Cursor) or light scripting (PowerShell, Python)
Responsibilities
- Administer Microsoft 365 — Exchange Online, Teams, SharePoint, and license management
- Manage users, groups, and access in Microsoft Entra ID (Azure Active Directory)
- Handle device enrollment and policies in Intune mobile device management
- Support Azure-based Windows servers and day-to-day cloud configuration
- Perform routine monitoring — check that systems are healthy, review logs, and confirm scheduled jobs completed
- Work helpdesk tickets: resolve Microsoft and general IT requests, and escalate the rest with clear detail
- Serve as a friendly point of contact for users of our suite of custom internal applications
- Manage user accounts, permissions, and access requests within these custom internal applications
- Give new features and updates to the custom applications a quick test before they reach users, and report issues clearly to engineering
- Keep simple how-to guides and admin notes for the custom internal applications up to date
- Support LAN and WLAN equipment and general office IT (conference rooms, printers, desk phones)
- Follow and help enforce Kymanox's cybersecurity and standard operating procedures
- Coordinate with vendors and manage service providers when outside help is needed
Benefits
- Medical healthcare including dental and vision
- Short- and long-term disability
- Life insurance
- Matching 401(k) retirement plan
- Continuing education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
